Air Export Agent - (Night Operations)

Air Export Agent - (Night Operations)Full-timeCompensation: USD 22 - USD 30 - hourlyCompany DescriptionWe're not in the shipping business; we're in the information business - Peter Rose, Expeditors FounderWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionScope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors' culture.Key Responsibilities:Ensure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customersEnsure accurate and timely client billing, including dispute resolutionUnderstand customer expectation to ensure all the elements of the SOP and KPI's are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverageProfessionally represent Expeditors to our customers, service providers, and government agenciesExpectations:Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutions***MUST BE LOCAL***Shifts: Monday to Friday 21:00 to 06:00QualificationsRequired Qualifications:Fully proficient with various software applications (i.e. MS Office, Lotus Notes)Typing - 30 wpm and 10-key by touchAble to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implementDG Certification RequiredEasily adapt to change and function efficiently in a high stress environmentCompliance certifications required to perform required duties obtained and maintainedAn intimate understanding of Export ComplianceGeneral Airline/Logistics KnowledgeTechnical Skills:Strong understanding of software development principles.Experience with automation platforms such as Power Automate.Experience with Microsoft Copilot and M365 technologies.Familiarity with data structures, APIs, integrations, and system architecture.Basic understanding of AI, machine learning, LLMs, and prompt engineering.Ability to troubleshoot technical issues independently.Business Skills:Strong analytical and problem-solving abilities.Ability to understand complex operational processes.Experience translating business requirements into technical solutions.Excellent communication and stakeholder management skills.Preferred Qualifications:Experience developing automations, applications, or digital solutions.Experience leading cross-functional projects.Experience working in operations, logistics, finance, or enterprise shared services environments.Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.Additional InformationExpected Hourly Range: $22.00 – $30.00Expeditors offers excellent benefits:Paid Vacation (first year prorated based off month of hire then eligible for 15 days)Holidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Learning & Development ProgramEducational Assistance and ReimbursementAll your information will be kept confidential according to EEO Guidelines.May be eligible for bonus following first year of continuous employment in position.Job LocationI'm interested Privacy Notice