Automotive Service Advisor

Position Automotive Service Advisor – Advisor 1, Car Care Customer Service & Sales Location 755 Queen Street, Southington, CT 06489 Compensation Base pay: $24.70 per hour (subject to adjustment based on experience, geographic location and other factors). Eligible for uncapped monthly performance bonus and additional spiffs and contests. Responsibilities Greet customers, answer telephone calls and schedule appointments promptly and courteously. Review repairs and services with customers, ensuring clear understanding of services performed. Contact customers if there is any deviation from the original estimate of cost or time the vehicle will be ready for pickup. Record the name and time of approval for all repair/service orders and any additional costs. Distribute work to all shop technicians while monitoring progress and accuracy. Supply information to technicians and customers as required. Arrange for repairs and payment for vehicles covered by extended warranty programs. Arrange towing or alternate transportation such as shuttle or rental vehicle per Total Repair Care (TRC) standards. Monitor inspection dates in system to ensure inspections are completed before due dates. Notify customers to have vehicle serviced according to manufacturer recommended intervals and state requirements. Qualifications High School Diploma or equivalent. Three years relevant experience in a fast‑paced environment with a proven sales and customer satisfaction record, or prior automotive industry experience. Knowledge of automotive technology and ability to communicate that information to support team, customers, and technicians. ASE Service Advisor Certification is a plus but not required. Valid Driver’s License. Must be able to complete required pre‑employment screenings (background check and drug screening). Authorized to work in the United States. Benefits Medical, Dental and Vision plan options. Up to two weeks paid parental leave. 401(k) plan with company match up to 7%. 2+ weeks PTO within the first year. Paid company holidays. Volunteer opportunities and one volunteer day per year. Free AAA membership. Continual learning reimbursement up to $5,250 per year. Additional benefits available at the coverage locations. Equal Opportunity Employment ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practice laws. We are committed to a welcoming and inclusive workplace for all employees and to providing reasonable accommodations for applicants and employees with disabilities. For accommodations, contact View email address on click.appcast.io. #J-18808-Ljbffr