Teller Supervisor

Job Title: Teller Supervisor

Location: El Reno, OK

Industry: Banking / Financial Services

Pay: $40,000 - $50,000 / Annually

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a well-established financial institution, to hire a Teller Supervisor. This opportunity is ideal for an experienced banking professional who enjoys leading teams, ensuring operational accuracy, and delivering exceptional customer service. The Teller Supervisor will oversee daily teller activities, support employee development, and help maintain efficient branch operations.

Job Description:

The Teller Supervisor is responsible for leading the teller team while supporting branch operations and customer service initiatives. This role combines leadership, cash management oversight, employee training, and hands-on customer interaction to ensure a positive banking experience and adherence to operational standards.

Key Responsibilities:

• Provide day-to-day leadership and support to teller staff, promoting a culture of accuracy, accountability, and excellent customer service.

• Coach team members on identifying customer needs and recognizing opportunities to introduce relevant banking products and services.

• Create and manage teller schedules, monitor staffing needs, and assist with workload distribution throughout the day.

• Train new employees on branch procedures, cash handling practices, and compliance requirements.

• Perform cash audits, balancing reviews, and operational checks to ensure adherence to internal controls.

• Deliver outstanding customer service by assisting with transactions and resolving escalated customer concerns.

• Build strong customer relationships and help identify solutions that meet financial needs.

• Support tellers with complex transactions and operational questions.

• Ensure compliance with branch policies, banking regulations, and security procedures.

• Assist branch leadership with maintaining smooth and efficient daily operations.

Qualifications:

• Minimum of 2 years of recent teller experience or at least 3 years of banking experience.

• Previous supervisory, lead, or mentoring experience preferred.

• Strong understanding of teller operations, cash handling procedures, and banking regulations.

• Knowledge of retail banking products and services.

• Current Notary Public certification or willingness to obtain certification upon hire.

• Excellent customer service, communication, and interpersonal skills.

• Strong organizational abilities and attention to detail.

• Ability to establish trust and credibility with both customers and team members.

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

• Demonstrated professionalism, reliability, and strong ethical standards.

Physical Requirements:

• Ability to stand or sit for extended periods during the workday.

• Frequent use of computers and office equipment.

• Ability to lift and move cash drawers, coin bags, and boxes weighing up to 25 pounds.

• Ability to perform repetitive motions related to cash handling and data entry.

Perks:

• Medical, dental, and vision insurance

• 401(k) retirement savings plan

• Paid time off and company holidays

• Paid training and professional development

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.