Hiring Event 16th to 20th July Mobile Retail Sales Associate SAN JOSE | 5353 Almaden Expy

Overview Arch Telecom is a national wireless retailer serving the #1 mobile provider in the United States. Since 1993 the company operates over 200 retail stores across the U.S., delivering high-quality wireless products and customer service. Responsibilities Help customers continue their shopping journey, whether online, through Customer Care or in-store. Explore individual needs and provide hands‑on demonstrations of the latest technology in-store. Engage in side‑by‑side selling to find personalized solutions beyond basic device and service plans, including accessories and emerging Internet of Things devices. Guide customers through the purchasing experience with thoughtful questions, clear answers, and shared expertise. Approach service and sales needs with patience, honesty, and empathy. Become proficient in digital tools that enhance interactions, such as coverage mapping, plan benefits, and device/account troubleshooting. Complete training on in‑store experience, new skills and processes, and knowledge of systems and reference resources. Build relationships with and partner with employees across channels to own the customer experience, resolve issues, identify small business leads, and contribute to company success. Qualifications Strong desire to learn and master customer advocate skills and build meaningful customer connections. Competitive drive and confidence to succeed in a fast‑paced sales environment. Willingness to collaborate with peers and store leaders, sharing best practices. Balanced focus on customer experience and performance goals. Minimum of 6 months of customer service and/or sales experience, preferably in a retail environment. At least 18 years of age and high school diploma or GED. Ability to stand for extended periods and lift up to 25lb. Reliable transportation and availability for full‑time (40h) or part‑time (20h+) positions. Benefits Employee Stock Ownership Program (ESOP) Competitive hourly pay Uncapped commission earnings Automatic raises at attainable milestones Opportunities for career advancement A culture of care & excellence Discounted wireless plan through T‑Mobile Health benefits for full‑time employees Monthly sales incentive programs, contests, rewards, and more. EEO Statement Diversity and inclusion are foundational principles at Arch Telecom. We embrace a diverse workforce to better reflect the communities we serve and to provide a superior customer and employee experience. #J-18808-Ljbffr Arch Telecom