Program Assistant

The Food is Medicine Program Assistant is responsible for supporting the organization's Food is Medicine team. The Program Assistant will work with internal program partners across program areas to ensure that Food is Medicine programming functions properly and remains compliant with relevant regulations. The responsibilities will include client intake, participant support, and submitting and tracking payments.

Food is Medicine Program Assistant Responsibilities

• Complete client intakes for referrals for our Food is Medicine programs, including referral acceptance, client intake, verification of benefits, service delivery initiation, and follow-up as necessary
• Utilize best practices for customer service and client management
• Maintain up-to-date information in the CRM system to ensure that program information is accurate and accessible to team members
• Track communication with referrals and follow up on a regular schedule to ensure that client is reached
• Complete and submit invoices and claims to Medicaid partners on a weekly basis
• Respond to customer queries in an accurate, timely and courteous way, primarily via text and email and also via phone.
• Identify customer needs and helping customers use specific program benefits
• Maintain or improve customer satisfaction and experience
• Analyze and report service delivery concerns
• Gather customer feedback and share with our Food is Medicine Team
• Engage with trainings, meetings, and program updates as necessary
• Other related duties as requested

Minimum Required Qualifications

• Bachelor’s Degree or commensurate experience
• Two years of related experience
• Bilingual in Spanish preferred