Community Association Manager

Esplanade by the Islands, located in Naples, FL , is pleased to announce an excellent career opportunity for a Community Association Manager ! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon , you'll contribute to a global leader in golf and community management.


Compensation : $90,000 - $100,000 annually, based on experience, plus a potential for an annual bonus!

About Esplanade by the Islands:

Esplanade by the Islands offers an elevated, resort-style living experience in Naples, Florida. This exclusive, gated community of thoughtfully designed residences with open-concept layouts, upscale finishes, and scenic homesites overlooking natural preserves and ponds. The community is centered around a lifestyle-driven environment, with signature amenities and wellness-focused programming that promote engagement, recreation, and connection among residents.

The Venue feature includes the fitness center, movement studio, treatment room, lifestyle room, and a terrace with outdoor seating for relaxation and community gatherings.

We welcome applications from qualified candidates who are passionate about delivering exceptional service, leading high-performing teams, and creating best-in-class lifestyle experiences in a resort-style environment.

Position Summary:

A Community Association Manager (CAM) serves as the Operations Officer of the resort lifestyle community. The CAM oversees all aspects of the community operations including relationships between the community and its members, guests, and employees. In addition, the CAM works directly with Esplanade Leadership, Troon Leadership, Finance/Budget Team, and Vendors to provide unparalleled service, accountability, and the ultimate lifestyle experience for our members.

Responsibilities:

• Delivers and promotes prompt, courteous, and genuine service to all members, guests, and employees.
• Motivates, directs, and assists department heads, managers, and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with Troon practices and policies.
• Ensures that goals and objectives of the community are implemented on a continuous basis to meet the expectations of the members and management.
• Coordinates development of operating and capital budgets according to the budget calendar, monitors monthly, quarterly, and annual financial statements for the community, and takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations.
• Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of community's financial record keeping.
• Completes daily, monthly, and annual reporting as required.
• Monitors the quality of the community's products and services and ensures maximum member and guest satisfaction.
• Secures and protects the community's assets, including facilities and equipment.
• Builds and nurtures professional relationships between the community, the team members, and the company.
• Assists in directing and coordinating the activities of contracted vendors and evaluate their performance.
• Facilitates and prepares paperwork for meetings, such as budget meetings, annual meetings, etc.
• Investigates complaints, disturbances, and violations and resolves problems following rules and regulations.
• Inspects grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for repairs and/or maintenance.
• Assists in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related community expenses.
• Purchases supplies as needed.
• Assists with the selection of vendors and manages contracts for provision of community services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for the community.
• Confers regularly with community association members to ensure their needs are being met.
• Provides leadership to team members.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Please speak to your supervisor if you feel that you require an accommodation.

Education/Certifications/Licenses/Training:

• Community Association Manager (CAM) License required.
• High School Diploma required, Bachelor's Degree preferred.
• Must obtain any required local and state licenses or certifications.

Experience/Background/Knowledge:

• Previous management experience in association operations required.
• A minimum of ten years of professional experience is preferred.
• Proven leadership experience is mandatory.

Skills:

• Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast-paced environment.
• Ability to create and disseminate written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop and manage a team.
• Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
• The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• At times, may be required to operate a motor vehicle.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage.
• Retirement Benefits - 401(k) with employer match (19 years of age and older).
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.
• Additional Compensation - Eligibility for Bonuses

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.