Certified Medical Assistant

Job Summary In a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care partner of choice by re‑defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. Compensation Minimum hourly rate starts at $17/hour and is commensurate with experience. This position offers monthly incentive pay based on performance metrics. Sign‑on bonus up to $2,000 (for eligible applicants). Education High School Diploma required Graduate of a Medical Assisting Program required Work Experience Medical Assistant experience preferred Front Desk experience preferred Required Licenses/Certifications Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA)). One of the following certifications is required at the time of hire: CCMA‑ Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) CMA‑ Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants) RMA‑ Registered Medical Assistant (verified through AMT, American Medical Technologists) NCMA‑ National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA‑ Nationally Registered Medical Assistant (verified through the National Association for Health Professionals) In lieu of an approved MA Certification, the following certifications are also acceptable at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) CNA - Certified Nursing Assistant Knowledge, Skills and Abilities Knowledge of medical office management systems and procedures Excellent time management skills and ability to multi‑task and prioritize work Social perceptiveness and service‑oriented attitude Excellent written and verbal communication skills Strong organizational and planning skills Proficiency in MS Office and patient management software Core Competencies Collaboration : Takes ownership for establishing productive partnerships and seeks to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation : Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. Diversity and Inclusion : Fosters diversity and inclusion, to better understand team members, customers and partners; engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection. Integrity : Demonstrates pride and personal interest in our patients, partners and fellow team members; makes decisions with a focus on doing the right thing; treats all with dignity, consideration, open‑mindedness and respect. Accountability : Always shows initiative, demonstrates a bias to action and gets things done; actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes. Essential Functions Conduct patient registration, securing required paperwork and insurance documentation, and verifying insurance and patient eligibility. Process co‑pays and schedule patient appointments for the assigned center. Coordinate provider referrals to assigned specialists. Answer patient questions regarding their care and keep them informed of their status. Inform technical staff of patient flow. Prepare patients for examination, including conducting interviews to verify patient information, recording medical history, confirming purpose of visit; perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalating critical cases to providers as needed. Conduct point‑of‑care testing as needed (e.g., flu, strep, urinalysis, ECG, HCG) and provide patient information to provider. Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have necessary medical supplies. Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies. Maintain medical records and scan charts to patient files. Answer phone calls, collect and sort daily incoming and outgoing postal correspondence; ensure reception is well maintained. Conduct courtesy call‑backs for patient follow‑up. Perform opening and closing duties, including cashing out, end‑of‑day communication, and securing the building. Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment; troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed. All other duties as assigned. #J-18808-Ljbffr