Business Operations Senior Manager

Driving operational excellence, the full-time Business Operations Senior Manager will oversee the Payment Integrity Department's programs and processes, focusing on operational performance, cross-functional collaboration, and the integration of AI solutions in a remote environment. Key responsibilities Own the daily health of operations by monitoring turnaround times, clearing backlogs, and ensuring optimal queue health Oversee operational performance, maintaining a feedback loop between productivity and audit accuracy Design, test, and launch scalable workflows while managing change and tracking post-launch KPIs Required qualifications 6+ years of experience in business operations or operational leadership Proven track record of driving change and achieving measurable results in fast-paced environments Experience in operational execution, escalation management, and problem-solving Strong analytical skills with the ability to conduct qualitative and quantitative analyses Experience in a health tech or healthcare technology environment is a plus