Service Desk Analyst / Desktop Support Engineer 5717

Job Description

Job Description

Service Desk Analyst / Desktop Support Engineer 5717

Location: Midtown Atlanta, GA (100% Onsite)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional schedule flexibility required)
Duration: Long-Term Contract

Tier4 Group is seeking a polished, customer-focused Service Desk professional to join a highly visible IT support team supporting approximately 500+ employees within a well-established financial organization.

This isn't a traditional ticket-queue environment. You'll serve as a trusted technology partner to employees at all levels, including executive leadership, delivering a true white-glove support experience while helping drive key technology initiatives across the organization.

The ideal candidate thrives in a fast-paced environment, enjoys solving problems, takes ownership of issues from start to finish, and genuinely enjoys helping people.

What You'll Do

• Provide exceptional onsite and remote support for end users across the organization
• Deliver white-glove technical support to both business users and executive leadership
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, test, and deploy desktops, laptops, thin clients, and peripherals
• Support Microsoft 365 applications, Outlook, Teams, and Windows environments
• Manage software deployments and endpoint patching through Intune and related tools
• Utilize ServiceNow for incident management, asset tracking, and service requests
• Support virtual desktop environments (VDI) and virtual infrastructure platforms
• Assist with new hire onboarding, workstation deployments, and technology refresh initiatives
• Collaborate closely with infrastructure, asset management, and telecommunications teams
• Participate in technology projects, upgrades, and service improvement initiatives
• Maintain accurate documentation and contribute to knowledge-sharing across the team

Required Qualifications

• 5+ years of Service Desk, Desktop Support, or End User Support experience
• Strong experience providing both remote and hands-on deskside support
• Proven experience imaging, deploying, configuring, and supporting Windows workstations
• Experience troubleshooting hardware, software, and operating system issues
• Strong customer service and communication skills
• Experience supporting Microsoft 365 environments
• Ability to communicate technical concepts clearly to non-technical users
• Experience working within a ticketing or ITSM platform
• Strong troubleshooting skills and a proactive approach to problem-solving
• Ability to work independently while contributing to a highly collaborative team

Preferred Technical Experience

Experience with some or all of the following:

• Microsoft Intune
• Microsoft 365 / Office 365
• ServiceNow
• BeyondTrust
• PDQ Deploy / PDQ Inventory
• IGEL Thin Client Management
• VMware vSphere
• Omnissa Horizon (VMware Horizon)
• Virtual Desktop Infrastructure (VDI)
• Asset Management and Device Lifecycle Support
• Endpoint Management and Patch Management

What Makes Someone Successful Here

The hiring manager is looking for someone who:

• Takes ownership and accountability
• Is comfortable supporting both executives and end users
• Doesn't hide behind problems they don't know how to solve
• Learns quickly and collaborates with teammates
• Brings a "How can I help?" attitude every day
• Is dependable, professional, and team-oriented
• Values customer service as much as technical expertise
• Can hit the ground running while remaining open to feedback and growth

Nice to Have

Experience supporting organizations in highly regulated industries such as:

• Financial Services
• Banking
• Healthcare
• Insurance

Why This Role Stands Out

• High-visibility support role with direct exposure to executive leadership
• Modern Microsoft technology environment
• Opportunity to support Microsoft Copilot initiatives and future technology projects
• Strong team culture focused on collaboration and knowledge sharing
• Stable long-term opportunity with potential for extension through the full contract term
• Manager known for being supportive, approachable, and highly invested in team success