Referral Coordinator I- CART/Full Time/Days

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS: 8.5 hour days with 30-minute lunch breaks. Monday-Friday, no evenings or weekends. Hours vary between 8AM-5PM. 

LOCATION: Lancaster/East Petersburg PA

Summary:

• Position Summary: The Referral Coordinator is responsible for coordinating specialty care and testing for patients in need of external consultations and diagnostic imaging as requested by the Primary Care Physician. This includes but is not limited to obtaining authorizations from insurance and scheduling with External Providers. Ensures compliance with hospital policies, billing guidelines, and payer policies.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Serves as first-line resource for all customers internal external with regards to referrals. Must have a basic understanding of the referral process.
• Completes 2 of the following Job Functions:
• Obtain insurance referrals and authorizations for diagnostic testing and procedures; communicate with referrring physicians for peer to peer and denials follow up. Will be required to maintain a working knowledge of Insurance verification and authorization.
• Process patient referrals to specialty providers by preparing medical records and providing appropriate clinical information to the specialist. Communicating appointment information and expectations with patients in a timely manner. Complete outreach to obtain consult notes for completed appointments.
• Working knowledge of diagnostic imaging scheduling, cancelling and rescheduling process in EPIC. Completes outreach to patients and schedules imaging appointments in EPIC; reviews details and expecatations with the patients for their upcoming appointments. Provide follow up phone calls once consult appointments have been scheduled to notify patients of appointments; as well as outreach to obtain consult notes for completed appointments
• Maintain appropriate and accurate documentation.
• Adheres to team standards and work flows
• Attempts to understand patients needs and offers guidance and resolution of issues through collaboration with team members and outside departments.
• Demonstrates excellent “over the phone” patient relations skills, e.g. smiles, cheerfully greets patients, and engages all patients in a genuine, warm, and caring manner.
• Maintains regular consistent attendance, personal appearance, punctuality, and adherence to applicable health and safety procedures.
• The following duties are considered secondary to the primary duties listed above:
• Identifies work processes that can be improved upon, eliminated, or handled through electronic processes and escalates to leadership.
• Basic knowledge of Family Medicine Practices, purpose and operations.
• Basic medical terminology.
• Knowledge of various insurance plans such as Medicaid, Medicare and Commercial insurances.
• Ability to work efficiently and comfortably with all levels of staff.
• Performs other related duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or certificate
• One 1 year experience in a healthcare setting
• One 1 year experience in customer service related field
  Preferred Qualifications:
• One 1 year of using medical terminology
• One 1 year experience in medical referral insurance
• Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.
• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
• New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.
• The position requires that an individual be able to learn new tasks quickly and effectively. change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.
• A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
• Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought.
• The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Pennsylvania Medicine