Customer Service Specialist

Job Description

Job Description

Dream Yacht Worldwide, whose North American office is based in Clearwater, FL, is looking to hire a customer service specialist to join our team.

The Company:
Dream Yacht Worldwide is a global charter company with over 35 premium locations around the world and is known for the great care we take with clients and employees alike. Our US team is based in Clearwater, FL, and is committed to excellent customer service every step of the way.

The Position :

• We’re looking for a customer service specialist who has quality communication, computer, and problem-solving skills.
• This is an in-office position M-F from 9:00 AM to 5:30 PM.
• You should be highly organized, resourceful, and have the ability to multitask.
• No experience is necessary for this role.

To Perform the Job Successfully:

• Must be self-motivated, detail-oriented, focused, and ambitious.
• Have the ability to execute against a pre-defined set of processes.
• Possess excellent customer service, organization, and written/verbal communication skills.
• Have a professional demeanor, be a team player, and have a positive attitude.
• Demonstrate the ability to thrive and adapt in a fast-paced environment.
• Be committed to constant self-improvement and professional development.
• Fluent in speaking/writing Spanish and/or French a plus.
• Previous experience in yacht charter sales and/or travel and vacation planning is a plus but not required.
• Knowledge of world geography is helpful.

Job Responsibilities:

• Working with customers after the sale of a charter.
• Communicating with clients regarding charters.
• Assisting with minor changes in the global reservation system.
• General office organization and filing.
• Comfortable with Microsoft Office, Google Workspace, CRM & online reservations systems.

Salary and Benefits:

• This is a salaried position, plus a monthly sales incentive.
• Company contributed health, dental, and vision insurance.
• 401K with matching contribution.
• Travel benefit.

About Dream Yacht Worldwide:

Dream Yacht Worldwide is the world’s largest yacht charter company. Founded in the Seychelles with just six yachts over 20 years ago, we have grown into the global leader in sailing tourism.

Our promise is to help our customers discover the world—from the Mediterranean and the Caribbean to the Bahamas, Tahiti, and Asia—on their own terms, sharing unforgettable experiences with loved ones while exploring the planet with the utmost respect for the environment.