Product Support Specialist

Our client, a leading manufacturer of commercial snow and ice control equipment, is seeking a Product Support Specialist to join their team. As a Product Support Specialist, you will be part of the Technical Service team supporting dealers, distributors, and end users through technical troubleshooting, warranty administration, and product support activities. The ideal candidate will have strong mechanical aptitude, excellent communication skills, and a customer-focused approach that aligns successfully with the organization's commitment to service excellence.

Job Title: Product Support Specialist

Location: Milwaukee, WI

Pay Range: $50,000 - $77,500

Shift: 1st Shift

What's the Job?

• Provide technical support by responding to customer inquiries via phone, email, and written correspondence regarding products, troubleshooting, and warranty concerns. 
• Process warranty and RMA claims, including customer communication, data entry, claim evaluation, and returned product administration. 
• Assist with the development and improvement of technical training materials, product displays, presentations, and training aids. 
• Deliver product training to dealers, distributors, and end users on equipment operation, troubleshooting, maintenance, and repair. 
• Support product demonstrations, field testing, sales events, and technical evaluations of new and existing equipment. 

What's Needed?

• Associate degree, technical certification, or equivalent combination of education and experience; high school diploma or GED required.
• Experience with hydraulic systems, 12V electrical systems, mechanical troubleshooting, or equipment repair preferred.
• Ability to read and interpret technical documents, maintenance manuals, electrical schematics, and product specifications.
• Hands-on mechanical aptitude and experience using common shop tools and equipment.
• Strong communication, problem-solving, and customer service skills with the ability to work collaboratively across teams.

What's in it for me?

• Opportunity to build technical expertise in hydraulic, electrical, and mechanical equipment systems.
• Exposure to product testing, troubleshooting, warranty administration, and technical training activities.
• Collaborative team environment with ongoing learning and professional development opportunities.
• Ability to work directly with customers, dealers, and industry professionals while making a measurable impact.
• Join an organization focused on innovation, safety, continuous improvement, and customer satisfaction.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.