Food and Beverage Manager

Food and Beverage Manager

Develop, implement, and maintain quality standards for the Food & Beverage Outlets, including supervision and direction of service team members in the Harvest Restaurant, Pantry, Pool Bar, etc. Ensure excellent customer service and create memorable experience for all guests in a friendly and professional manner.

• Train, supervise, counsel, and discipline team members for an efficient operation. Schedule and direct team members in their work assignments.

• Organize and conduct pre-shift meetings communicating pertinent information to the team members, such as outlet updates and menu changes.

• Interact positively with guests promoting The Ranch at Laguna Beach's facilities and services.

• Resolve problems to the satisfaction of involved parties.

• Organize special events with the Sales and Catering team such as receptions and events.

• Maintain communication with team members to ensure guests service needs are met.

• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.

• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.

• Give guidance toward improvement and make necessary adjustments for consistency.

• Maintain profitability of the restaurant and all Food & Beverage outlets to support overall operation.

• Assist with cost control and equipment costs (minimizing loss and misuse). Evaluate cost effectiveness of all aspects of operation.

• Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles, and reaching overhead.

• Work with the Director of Food & Beverage to create and maintain a successful bar and beverage program.

• Meet with vendors to discuss and sample products for the beverage program

• Develop and implement cost saving and profit enhancing measures.

• Manage kitchen and front of house staff to ensure flow of service is up to par.

• Utilize prescribed cash handling and all payment procedures to accurately charge customers.

• Scheduling, time keeping and editing, control labor based on business levels.

Education and Experience:

• Prefer 4-year college degree in Hotel & Restaurant Management
• At least two (2) years of experience as a restaurant manager
• Individuals who are passionate about hotels and hospitality

Grooming:

All team members must maintain a neat, clean and well-groomed appearance per The Ranch at Laguna Beach standards.

Competencies:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate team members, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Knowledge of Food & Beverage operations, its services, and facilities and of The Ranch at Laguna Beach's food and beverage operations.
• Overall knowledge of food and alcoholic beverages.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Budgetary analysis capabilities required.
• Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

PHYSICAL DEMANDS:

• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

• Must be able to lift up to 15 lbs. on a regular and continuing basis.

• Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.

• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

• Must be able to exert well-paced ability in limited space and to reach other locations of The Ranch at Laguna Beach on a timely basis.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.

• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Other:

Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.

Flexibility with on-call rotation.

Equal Employment Opportunity Policy Statement The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination.

The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence. Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment. All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.