Assistant Manager

Company Description

Job Description

We're looking for a dynamic and results-driven Assistant Manager to join our growing team in Miami, United States. In this pivotal role, you'll play a key part in driving operational excellence while fostering a collaborative and inclusive work environment. Reporting to senior leadership, you'll combine strategic thinking with hands-on management to support daily operations, develop high-performing teams, and deliver exceptional results. This is an excellent opportunity for an organized and motivated professional eager to make a meaningful impact and advance their career in a corporate setting.

• Oversee daily operational activities and ensure adherence to company policies, procedures, and performance standards
• Lead, mentor, and develop team members through coaching, training, and constructive performance feedback to foster professional growth
• Manage inventory control, ordering, and stock rotation while maintaining accurate records and optimizing resource allocation
• Analyze operational metrics and performance data to identify trends, implement improvements, and drive efficiency initiatives
• Maintain transparent communication with team members and senior management, ensuring clear expectations and collaborative problem-solving
• Handle customer concerns and complaints with empathy and professionalism, working toward resolution and customer satisfaction
• Assist with scheduling, staffing decisions, and workforce planning to ensure adequate coverage and operational continuity
• Support administrative functions including reporting, documentation, data entry, and computer system management
• Demonstrate flexibility and resilience in adapting to changing priorities and business needs in a fast-paced environment
• Contribute to a positive, inclusive workplace culture that values teamwork, open dialogue, and mutual respect

Qualifications

**Required Qualifications:**

• Minimum 1 year of management or supervisory experience in a corporate or operational environment
• Proven ability to work effectively in a fast-paced, dynamic setting while maintaining attention to detail
• Strong customer service orientation with excellent interpersonal and communication skills
• Demonstrated proficiency with computer systems, POS platforms, and basic software applications
• Solid understanding of inventory management, basic math, and financial concepts
• Ability to lift and carry up to 30 pounds regularly and stand for extended periods
• Willingness to work flexible hours, including evenings and weekends as needed
• Must consent to a background check and provide valid identification
• High school diploma or equivalent (GED)

**Preferred Qualifications:**

• Experience in budget management and financial analysis
• Knowledge of performance management and employee development practices
• Familiarity with project management methodologies
• Certification in management, business administration, or related field
• Experience with data analysis and reporting tools
• Demonstrated problem-solving and conflict resolution abilities
• Track record of driving operational improvements and achieving measurable results
• Experience in a customer-facing industry or service-oriented environment

Additional Information

PHYSICAL REQUIREMENTS , including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.