IT Administrative / Customer Service Rep

IT Administrative / Customer Service Representative

Kelly is hiring an IT Administrative / Customer Service Representative to support an internal team at a leading company in Downtown Boise, ID. This role combines customer service, administrative support, and foundational IT/help desk responsibilities. The ideal candidate will have strong communication and organizational skills along with basic technical knowledge and the ability to gather information, create help desk tickets, and route service requests to the appropriate technical team.

This is not an IT technician position. Candidates do not need advanced technical troubleshooting experience. However, familiarity with computers, software, help desk systems, or basic IT concepts will be highly beneficial. The position supports internal employees rather than the general public, providing professional and responsive assistance by phone and in person.

Key Responsibilities

• Provide professional customer service to internal employees by phone and in person.
• Gather customer information and accurately document service requests.
• Create and update tickets within the companys Help Desk ticketing system.
• Evaluate incoming service and support requests and determine the appropriate technical individual or team for resolution.
• Route tickets and support requests to the appropriate department or technical resource.
• Organize and monitor ticket queues to ensure requests are addressed within established service-level expectations.
• Follow up on open requests and maintain accurate ticket documentation.
• Communicate clearly with customers regarding the status of their service requests.
• Assist with basic technical questions and determine when an issue needs to be escalated to IT.
• Maintain accurate records and documentation.
• Work collaboratively with technical teams and other internal departments.
• Perform general administrative duties and other tasks as assigned.

Qualifications

Required

• High school diploma or GED.
• Previous experience in customer service, administrative support, office support, help desk, or a similar role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Comfortable working with computers and learning new software systems.
• Ability to accurately enter and document information.
• Ability to prioritize multiple requests and meet established response-time expectations.
• Professional demeanor and strong customer service skills.

Preferred

• Previous experience with a Help Desk or ticketing system.
• Basic understanding of IT concepts, hardware, software, or technical troubleshooting.
• Experience routing or escalating customer service or technical requests.
• Previous experience supporting employees or internal customers.
• Experience with Microsoft Office or similar business applications.

Ideal Candidate

The ideal candidate is someone who enjoys helping people and solving problems and has enough technical familiarity to understand a basic IT issue and gather the right information for the IT team. Candidates with backgrounds such as the following may be a good fit:

• IT Help Desk / Service Desk
• Technical Customer Service
• Administrative Support with strong computer skills
• Customer Service Representative
• Office Assistant / Administrative Assistant
• Dispatch or Service Coordinator
• Technical Support Representative
• Call Center Customer Support
• IT Administrative Support

Schedule

• MondayFriday
• 8-hour workday with a 1-hour unpaid lunch
• Schedule will fall between 6:00 AM and 6:00 PM
• Ideal schedule is 8:00 AM5:00 PM
• Some flexibility may be available to start up to 30 minutes earlier or later based on business needs.
• Typical lunch period is 12:00 PM1:00 PM

Work Environment

• Fully in-office position at Simplot Headquarters in Downtown Boise
• Professional corporate environment
• Business casual dress
• Primarily office-based work
• Regular interaction with internal employees and technical teams

Compensation & Opportunity

Pay: $20.00$23.00/hour

This position may have the potential to transition to a temp-to-hire opportunity based on business needs and performance. The department expects to review its ongoing staffing needs at or around the 6-month mark.

Why Apply?

This is a great opportunity for someone with strong customer service and administrative skills who wants to build experience in an IT/help desk environment without needing advanced IT experience.