Desktop Support

Desktop Support

Location: Sacramento, CA

Duration: 6-9 months

Onsite role

Responsibilities:

Sets up/installs new user systems; configures desktop computers and monitors; connects computers to peripheral equipment; loads software.

Creation of Active Directory account and setting permissions including file/folder access and creating user accounts for specific systems.

Adheres to security procedures.

Performs back-up, recovery and systems monitoring in addition to installations, upgrades and/or other hardware/software support activities; analyses and recovers system when malfunction occurs.

Monitors hardware and software on LAN/WAN systems; monitors jobs using a computer terminal or personal computer (PC).

Performs minor repairs on computers and peripheral equipment; coordinates more difficult repairs or mandated contractual repairs with vendors; coordinates and schedules work with vendor service providers.

Provides informal training on equipment.

Builds and maintains positive and professional working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service.

Performs related duties as assigned.

Knowledge of:

Basic computer hardware and software, operating systems, and workflow processes

Basic operational characteristics of local and wide area network systems, enterprise, and network operating systems

Automated Operations applications

Basic operational characteristics of communication systems, equipment, and devices

Basic methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software

Tools used in the maintenance, testing, troubleshooting, and installation of personal computers, communications equipment, network components, and peripheral equipment

Principles and practices of effective customer service

Safe work practices when working with electronic equipment.

Operations, services, concepts, terms and activities common to a comprehensive, state of-the-art information technology program

Ability To:

Communicate clearly and concisely with others, verbally and in writing; follow instructions, verbally and in writing.

Learn to troubleshoot problems with software, hardware, communications, and operating systems; identify and locate the source of the problem; diagnose problem and develop logical, reliable solutions; and initiate corrective actions.

Learn to install, maintain, repair and modify a variety of computer equipment, software, communications and electronic equipment and systems

Track service requests and trouble reports and ensure problems are resolved.

Establish and maintain effective working relationships with those encountered during the course of the work.

Work independently and as a cooperative, contributing member of a team