Centralized Business Manager - Property Management (Overhead)

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. The Business Manager - Centralized Services is responsible for delivering operational, financial, compliance. This role centralizes essential processes such as invoicing, former resident management, vendor compliance, and regulatory oversight to ensure accuracy, timeliness, and alignment with company standards. The position partners closely with onsite teams and corporate departments to streamline operations and maintain consistency across all properties. Reports to: Senior Regional Manager and works with both the Assistant Community Manager and Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Business Manager skills, experience, career goals, and how the individual best fits the working requirements of the community. Essential Functions/Responsibilities Financial, Vendor & Operational Processing Manage vendor compliance processing, ensuring all vendors meet company, insurance, and regulatory requirements. Oversee FMO (Former Resident Process), including move-out ledger reviews, charge application, refunds, and coordination with collection partners. Complete invoice processing for all communities, including coding, routing, verification, and proactive vendor follow-up. Lead the accrual process for anticipated invoices to support accurate monthly financial reporting. Support the AME (Accounting Month End) closing process, ensuring deadlines are met and financial data is complete and accurate. Manage retail tenant expense follow-up, including invoice collection, verification, and processing. Oversee Conservice invoicing and follow-up, ensuring accuracy of utility billing and timely dispute resolution. Legal, Compliance & Collections Handle eviction filing, including preparation of documents, submissions, and communication with legal partners. Maintain affordable housing program compliance, ensuring all recertifications, income verifications, and documentation requirements are met. Conduct collections follow-up with former residents, including coordination and status tracking with Hunter Warfield. Resident Engagement & Reputation Management Manage SoCi review responses, replying to positive reviews and routing any follow-up items requiring action to the onsite Community Manager. Quality Control, Auditing & Reporting Conduct quarterly file audits on a sample of resident files at each community to ensure accuracy and compliance. Maintain Smartsheet tracking at the community level, monitoring permits, inspections, expirations, and required updates. Collaboration & Communication Work closely with onsite Community Managers and corporate teams to support operational needs and ensure consistency across all four communities. Serve as a centralized point of contact for vendors, third-party partners, and internal departments to resolve outstanding items promptly. Provide regular reporting, updates, and follow-ups to ensure deadlines and compliance standards are met. Skills/Specialized Knowledge Experience in property management, centralized operations, or multi-site administrative support preferred. Strong understanding of financial workflows, vendor compliance, former resident processes, and basic accounting concepts. Familiarity with affordable housing programs, eviction procedures, and utility billing platforms (e.g., Conservice). High attention to detail with the ability to manage competing deadlines across multiple communities. Excellent communication skills and strong follow-up abilities. Proficiency with property management systems, SoCi, Smartsheet, and Microsoft Office Suite is a plus. Detail-oriented and process-driven Strong time management and prioritization Compliance-focused with high documentation accuracy Effective communication and vendor management Ability to work independently and drive results Collaboration and cross-functional partnership About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays Mill Creek is an Equal Opportunity Employer #J-18808-Ljbffr Mcrtrllc