Room Attendant

Job Description

Job Description

Position Summary

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Example of Duties

Essential Functions

1.      Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.

2.      Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.

3.      Dust all furniture, pictures, window ledges, and shelves thoroughly.  Check under bed to remove trash or other debris.  Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.

4.      Push and pull vacuum throughout entire room and empty trash.

5.      Replenish amenities, linens, and supplies in guest rooms.

6.      Sign for keys, retrieve, push cart weighing up to 150 pounds.  Visually inspect rooms for cleanliness and appearance and signify completion of room.  Must report all repairs or maintenance problems to supervisor.

7.      Greet guests in hallways or in passing, ask if they are enjoying their stay.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

·         Respond in a timely manner to guests requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.

·         Report all suspicious persons, activities or hazardous and unsafe conditions to a supervisor or manager.

·         Turn in all items found in employee’s working area to the property Lost and Found Department.

·         Other duties as assigned by the supervisor such as cleaning rooms, assisting Room Attendants or cross training when necessary.

Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

·         Ability to push or pull equipment weighing up to 150 pounds. 

·         Ability to lift and carry objects weighing an average of 25-50 pounds.

·         Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

·         Ability to communicate effectively with other employees, as well as guests.

·         Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of 18 rooms as specified by management.

·         Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.

Qualifications

Experience

Prefer some previous housekeeping experience.

Education

Any combination or education and experience that provides the required knowledge, skills and abilities.  High school diploma or equivalent preferred.