Service Engineer

Eos Energy Enterprises Job

Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey.

Responsibilities

Troubleshoot battery storage systems to identify and resolve issues

Manage a ticketing system to ensure that customer requests and issues are addressed promptly

Collaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement

Analyze system data to identify trends and potential issues before they become critical

Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction

Assist with developing and implementing training programs for customers and other Services team members

Provide technical support to customers and Services team members as needed, either remotely or on-site

Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems

Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage

Support Projects and Services organizations as needed

Must be able to work on-call, including weekends and holidays, as needed

May be required to work on-site at customer locations, which may include working in confined spaces or at heights

Must be able to lift up to 50 pounds

Knowledge, Skills, and Abilities

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Willingness to learn and adapt to new technologies and processes

Strong attention to detail and ability to manage multiple priorities.

Education and Experience

Bachelor's Degree in Engineering required

Minimum of 5 years' related experience

Travel

Local Travel

Overnight/North America

Working Conditions

Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.

Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.

Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.