Executive Vice President of Business Process Automation

Executive Vice President of Business Process Automation

About the Company

Premier technology provider delivering data-driven credit and verification solutions to lenders.

Industry
Information Technology and Services

Type
Privately Held

About the Role

The Company is seeking an Executive Vice President of Business Process Automation to lead the execution of its strategy for simplifying, automating, and optimizing business processes across the entire platform ecosystem. This executive will work closely with various teams, including technology, product, sales, operations, and customer experience, to identify and implement automation, workflow optimization, AI, and platform capabilities that enhance efficiency, reduce operational costs, and improve the customer experience. The role also involves serving as an executive sponsor for operational excellence within the company's call center organization, providing strategic consulting, and mentoring on industry best practices. Key responsibilities for the EVP include developing and executing the business process automation strategy, championing a culture of continuous process improvement, and partnering with the Chief Innovation Officer to identify and implement practical uses of artificial intelligence. The successful candidate will be expected to design and recommend scalable workflow solutions, evaluate AI technologies, and ensure that automation initiatives align with security, compliance, and business governance standards. Additionally, the EVP will be responsible for developing KPIs, measuring the success of automation initiatives, and presenting ROI to executive leadership. The role does not involve owning software engineering or platform development, replacing operational department leadership, or managing the day-to-day operations of the call center.

Functions

• Operations
• Strategy