Infrastructure Operations Lead - United States

Location(s): Tulsa, OklahomaCompany: Koch Engineered SolutionsCareer Field: Information Systems & TechnologyJob Number: 195540Apply: JobKoch Engineered Solutions (KES) is seeking an Infrastructure Operations Lead to help drive the delivery and support of reliable, secure, and efficient technology services that enable business operations and growth.In this role, you will provide operational leadership for infrastructure services, coordinate day-to-day activities across the team, and serve as a key resource during major incidents and operational challenges. You will partner with stakeholders across IT and the business to improve service delivery, drive continuous improvement, and help ensure infrastructure services meet the evolving needs of the organization.The Infrastructure Operations Lead is responsible for supporting operational excellence across enterprise infrastructure environments, helping develop team capabilities, improving processes, and driving service reliability. This role is ideal for an experienced infrastructure professional who enjoys leading through influence, solving operational challenges, and helping teams deliver exceptional results.This position will be located in our Tulsa, OK office. Visa Sponsorship is not available. Our TeamThe Infrastructure Operations team partners with stakeholders across the business to deliver technology solutions and operational support that enable productivity, innovation, and growth. Team members are empowered to challenge the status quo, develop capabilities, and create value through collaboration, ownership, and continuous improvement.What You Will DoLead and coordinate infrastructure operations and support.Prioritize and balance workloads to meet business and service objectives.Ensure infrastructure availability, reliability, security, and performance.Serve as the escalation point for complex issues and disruptions.Lead major incident response, communication, and resolution.Drive root cause analysis and improvements that prevent recurring issues.Mentor team members and strengthen technical and operational capabilities.Partner with stakeholders to improve service delivery and effectiveness.Support maintenance, upgrades, capacity planning, and technology refreshes.Establish and improve operational metrics, service levels, and KPIs.Simplify processes, automate routine tasks, and improve efficiency.Maintain operational documentation, standards, procedures, and knowledge resources.Promote consistency, accountability, and discipline across support processes.Who You Are (Basic Qualifications)Experience leading operational activities, projects, initiatives, or teams within an IT infrastructure or technology operations environment.Experience troubleshooting and coordinating the resolution of complex technology issues.Experience supporting enterprise infrastructure, systems, or operational environments.Experience collaborating across technical and business teams to achieve desired outcomes.Experience mentoring, coaching, or providing guidance to team members and peers.What Will Put You AheadExperience utilizing GenAI technologies to improve efficiency, productivity, and service deliveryExperience leading infrastructure operations in a manufacturing, industrial, engineering, or technology-focused environment.Experience supporting enterprise infrastructure technologies such as networking, servers, cloud platforms, cybersecurity, storage, collaboration technologies, or end-user computing.Experience with incident management, problem management, change management, and service management practices.Experience using operational metrics and performance indicators to improve service delivery.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company, Koch Engineered Solutions (KES) is a dynamic network of businesses that work together to create an ecosystem of domain expertise to increase operational efficiency, improve safety, reduce waste, and reduce emissions.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu). #LI-MW1