Customer Service - Drive Thru - Warehouse

Job Title

Work with builders, remodelers and homeowners assisting in the loading and selection of products to fit their need. Seek to maintain long-standing relationships with current customer base and identify new opportunities.

Responsibilities

Assist customers correctly chose products, locate, and load safely onto/into vehicle

Make simple cuts of material per customer specification all other cuts are brought to shop for assistance

Manually restock material to maintain proper level of stock. Notify drive thru supervisor when levels are getting low and back stock is needed from location requiring forklift

Continually seek to learn about new products and improve selling skills. Attend vendor and outside sourced training seminars to sharpen skills. Remain well informed about industry shifts through vendors, customers and/or trade magazines.

Share knowledge of new products, pricing or customer needs to department heads and team members

If necessary, check out customers at security gate to ensure they have the correct quantity and product on vehicle.

Maintain a clean work area

Exercise the ability to balance the workload while continuing to help prioritize walk in customers and phone calls.

Maintain a positive team player attitude and act as a mentor to other in your department and throughout the organization

Always use best judgement thinking of what is best for your team members as well as the company and when in doubt ask supervisor or another team member for assistance

If information is not at hand, do everything within your power to assure customer you will find the correct information and in a reasonable amount of time and if phone call needed, notify supervisor to contact customer

Handle customer complaints quickly and call on your department head to work out best solutions together.

Flat stack products, sweep, dispose of trash, keep area clean.

Refill Propane tanks and the use of cardboard baler using all safety protocols

When needed assist drivers in unloading material at job sites.

Come prepared to work each day with tape measure, knife, pencil, work boots

Other duties as instructed by management

Qualifications & Competencies

Must be able to lift to 100 lbs.

Professional appearance

Excellent communication and customer service skills

Strong listening and interpersonal skills

Strong work ethic

Promotes teamwork within the organization

Work independently and resourcefully

Minimum high school education and/or GED equivalent

Minimum 2 years' experience in similar position

Pay Scale:

This position starts at $18.00 with a range up to $24.00 based on years of experience.