Benefits Customer Service Agent

*Customer Service Representative*
*Pharmacy Benefit Manager (PBM)*
*4-Month Contract-to-Hire (Long-Term)*
*Start Date:* June 22nd
*Pay:* $19.93/hour (weekly pay)
*Location:* Onsite - Fremont, NE
About the Role A pharmacy benefit manager (PBM) is hiring Customer Service Representatives to support members with questions related to their prescription benefits. This is a fastpaced, customerfocused role where empathy, accuracy, and efficiency are essential. You'll work directly with members to resolve issues, answer benefit questions, and deliver a positive service experience.
What You'll Do
* Handle approximately 30-50 inbound calls per day, with some email support
* Assist members with questions regarding prescription benefits and coverage
* Research and resolve issues using healthcare systems and internal tools
* Identify customer needs, resolve concerns, and clearly explain solutions
* Demonstrate strong active listening skills and empathy on every interaction
* Meet performance metrics including QA scores and average handle time
* Follow all call center policies, procedures, and rules of conduct
What We're Looking For
* 2+ years of call center experience (medical or insurance experience preferred)
* Strong communication skills with a customerfirst mindset
* Comfortable working in a metricsdriven environment
* Techsavvy with working knowledge of email, Excel, and Word
* Ability to handle confidential and sensitive information with discretion
Training & Schedule
* *Training:* 4 weeks
* *Training Schedule:* Monday-Friday, 9:00 AM - 4:00 PM (less than 40 hours/week)
* *Shifts:* Assigned upon job offer
*Post-Training Schedule: *This role offers a set schedule of 8hour shifts between 6:00 AM-9:00 PM, Monday-Saturday, including one guaranteed weekend day off.
*Job Type & Location*This is a Contract to Hire position based out of Fremont, NE.
*Pay and Benefits*The pay range for this position is $19.93 - $19.93/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Fremont,NE.
*Application Deadline*This position is anticipated to close on Jun 16, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.