Teller - Full Time

Teller - Full Time Location: 403 W Silver Spring Dr, Glendale, Wisconsin No banking experience necessary to join this rewarding career! North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. Summary Responsible for actively promoting and selling North Shore Bank products and services. Acts as the Bank's personal representative with its customers, providing efficient, accurate and friendly service; builds strong relationships between the customer and the Bank. Some Tellers are assigned as Area Tellers and support multiple branch locations. Essential Duties and Responsibilities Service / Sales Consistently perform North Shore Bank Quality of Services standards with both external and internal customers that meet expectations and promote customer willingness to keep, expand and refer banking relationships. Engage customers in meaningful conversations and ask questions to identify cross‑selling opportunities; make appropriate referrals to branch personnel and partners to meet goals set by Branch Administration. Use the customer relationship management tool to record referrals and update customer contacts. Receive and answer questions from prospects or customers, maintain good customer relations, and direct customers to proper employees for complex problems. Follow up to ensure problems are resolved satisfactorily. Make outbound telephone calls as directed by branch management for service and sales opportunities. Perform deposit account maintenance; respond to customers promptly and courteously; ensure required forms are completed accurately and that the customer fully understands terms and conditions; ensure proper disclosures are received. Keep current with products, services, and promotions. Actively participate in sales, product knowledge, and service meetings, including monthly sales planning sessions and completing monthly plans to achieve individual goals set by management. Provide timely follow‑up to clients by telephone, written correspondence, or personal contact. Operations Serve the customer in a professional, courteous, and efficient manner through prompt and accurate handling of all teller transactions; monitor own work for quality and quantity. Accurately maintain and protect a cash drawer, balance transactions daily, reconcile errors/discrepancies and report variances to a supervisor. Accurately follow bank procedures for scanning and submitting teller work. Keep current with Security Alerts and all policy updates. Assist with daily operations and fixed activities in collaboration with Lead Teller or perform duties in the absence of a Lead Teller. May perform open/close branch duties and any other operational duties as assigned. May be required to complete customer files, documentation, and paperwork; provide documentation support to all branch areas. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or equivalent and at least six months of related experience is required. Related experience includes a combination of cash handling, direct customer service, and retail or other sales. Must have availability to work on Saturdays. Position starts at $17/hr. DOE. Physical Demands While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Work Environment The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr