Girl Experience Specialist

Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 15,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

The Girl Experience Specialist supports the development and delivery of the Girl Scout Leadership Experience that supports membership retention. Responsible for designing and maintaining a safe environment that can provide a girl-led, learning by doing, cooperative learning experience for all grade levels. Develop relationships with volunteers and community partners to support delivery of the Girl Scout program portfolio. This position will work cross-functionally with other departments to ensure the council’s goals are achieved.

Essential Duties and Responsibilities

• Assists in the development, coordination, and delivery of quality program events and curricula that meet the council’s goals.
• Creates a trusting, cooperative relationship with program partners within the community to include nonprofit organizations, businesses, or others that support the council’s goals.
• Delivers a program experience that provides some of the five ways girls benefit by participating in the Girl Scout program: strong sense of self, positive values, challenge seeking, health relationships, community problem solving.
• Manages and leads groups of participants of 10 to 100 girls.
• Develops volunteer relationship to support program delivery.
• Attends community events in partnership with other departments, as needed.
• Maintains adequate attendance, record keeping, paperwork processes, purchasing processes, and database administration for program participation.
• Assists with the analysis of program evaluations to ensure membership needs are being met, and addresses issues and modifies or discontinues programs as needed.
• Assists with outcome survey implementation.
• Supports grant implementation.
• Performs additional duties as assigned in support of the council’s mission and goals.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.

Competencies and areas of expertise may include:

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Oral and Written Communication (i.e. In person, verbal, written, and/or phone) - Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; displays understanding of how job relates to others.
• Problem Solving - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; and makes decisions without undue delay.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; and recognizes accomplishments of other team members.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience : Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to read, analyze, and interpret database information. Ability to respond to common inquiries or complaints from volunteers or members of the business community.
• Math Ability: Ability to calculate figures and apply concepts of basic math.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer Skills: Must be proficient with a computer and Microsoft Office (i.e., Excel, Outlook, PowerPoint, and Word).
• Training Provided: Receive training in archery, CPR & First Aid, and potentially high ropes course.
• Activity Leadership: Plan and implement fun, creative activities that align with our mission to empower girls.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outdoor Events: Embrace outdoor activities, including leading nature-focused events.
• This position primarily performs its duties indoors or outdoors and is occasionally exposed to outdoor weather conditions and/or moving mechanical parts.
• The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision, and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing.
• While performing the duties of this job, the employee is regularly required to talk or listen.
• The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or craw

EEOC