Driver

Job Description Job Description POSITION: Driver
REPORTS TO: Distribution Manager
POSITION TYPE: Full-Time, Hourly
ABOUT MANNA
MANNA is a nonprofit organization in Philadelphia providing nutrition services to improve health for people with serious illnesses who need nourishment to heal. By providing medically tailored meals and nutrition education, we empower people to improve their health and quality of life.
SUMMARY
The Driver plays a critical role in supporting MANNA’s mission by ensuring the timely, safe, and accurate delivery of medically tailored meals (MTM) to clients across the Greater Philadelphia and Southern New Jersey regions. This position serves as a key point of contact with clients, representing MANNA with professionalism, compassion, and respect while maintaining strict standards for food safety, vehicle maintenance, and client confidentiality.
SUPERVISORY RESPONSIBILITIES: None.
ESSENTIAL FUNCTIONS:
Delivery Operations Safely operate MANNA vehicles to drive assigned delivery routes and distribute meals according to prescribed dietary modifications and client choice in an accurate and timely manner
Utilize routing software on a MANNA-issued smartphone to navigate routes, contact clients, and maintain delivery records
Adapt routes as needed to accommodate traffic, weather, or special delivery considerations
Communicate proactively with the Transportation or Operations team regarding delays, incidents, or route challenges
Adhere to all applicable PA and NJ traffic laws and safe driving practices
Verify delivery accuracy and ensure all meals are distributed to the correct recipients
Follow all food safety protocols, including proper handling, storage, and monitoring of refrigeration temperatures
Maintain strict adherence to HIPAA guidelines to protect client confidentiality

Client Interaction & Service Provide professional, courteous, and empathetic service to clients during all interactions
Serve as a positive ambassador for MANNA, reinforcing trust and reliability
Use sound judgment and problem-solving skills to address delivery issues or client concerns in real time
Observe and report relevant client needs or concerns to the appropriate supervisor

Vehicle Maintenance & Compliance Maintain the cleanliness and organization of MANNA vehicles, including both cab and refrigeration units
Complete vehicle inspection logs twice daily, documenting mileage, condition, and temperature controls
Promptly report maintenance issues or upcoming service needs to supervisors

Distribution Support Assist with packing, staging, or organizing deliveries when needed
Support distribution or kitchen operations during non-delivery time, as assigned

Other duties as assigned

REQUIRED SKILLS AND ABILITIES:
Valid driver’s license with a clean driving record
Strong verbal and written communication skills
Excellent interpersonal and customer service skills
Strong time management skills with the ability to meet delivery deadlines
Demonstrated problem-solving and decision-making abilities
Ability to work independently while remaining responsive to team communication
EDUCATION AND EXPERIENCE
High school diploma or equivalent.
Previous delivery, transportation, or customer service experience preferred
WORKING CONDITIONS
Primarily field-based, operating delivery vehicles throughout the service area
Ability to drive for extended periods (6–10 hours per shift)
Ability to read and interpret information on paper and digital devices (including smartphones)
Ability to lift and carry up to 50 pounds on a regular basis
Ability to climb stairs and walk to and from client residences
Work performed in varying weather conditions

ADDITIONAL REQUIREMENTS:
All offers of employment with MANNA are contingent upon the successful completion of a standard credentialing process, including a criminal background check, driving record review, and drug screening. These screenings are subject to annual re-verification as a condition of continued employment.
SALARY: $20 an hour
BENEFITS: Health insurance, FSA, Pre-tax Commuter Spending Account, Life insurance, Disability insurance, 401(k) plan with match, PTO up to 12 days in year one plus 5 sick days, 11 paid holidays plus two ‘floating’ holidays per year, and 3 Special PTO days.