Epic Systems Engineer 1 - Information Systems - FT - Day

Position Status: Full time

Shift: First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours per week: 40 Job Information Exemption Status: Exempt

A Brief Overview The Epic Systems Engineer 1 will be responsible for developing, implementing, administering, supporting, and maintaining diverse systems, policies, and procedures related to the server infrastructure at Stormont Vail, with a focus on the Epic Infrastructure. The Epic System Engineer 1 will support, either, Front End Windows and Linux server environments, or Back End Iris databases for EPIC. The position works closely with Information Systems App teams and works alongside System Engineers to complete assigned tasks and projects. Management of the ongoing requirements of the application is critical as is ensuring effective end-user support.

Education Qualifications

High School Diploma / GED Required Achieve all required EPIC certifications provided upon hire. Bachelor's Degree Information Systems or related work. Preferred

Experience Qualifications

2 years Experience as System Engineer/Administrator, Networking, or Helpdesk role. Required Experience with Web Services, Certs, Load Balancers, network fundamentals, databases, backups, file systems, scripting, and writing. Preferred Experience with Windows Server and/or Linux Server OS. Preferred Experience with virtualization technologies such as VMWare, Citrix, or Hyper-V. Preferred

Skills and Abilities

An ability and willingness to learn hardware and software products at Stormont Vail. (Required proficiency) An ability to work effectively in a team environment. Able to deal effectively with all levels of employees from within the company. (Required proficiency) Excellent written, oral, and interpersonal communication skills. (Required proficiency) Strong problem solving skills and the ability to handle and organize multiple tasks. (Required proficiency)

What you will do

Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. Assisting in the configuration and troubleshooting of integrated third-party software and peripherals, including document management systems, voice recognition, scanning, and faxing. Follows operational processes to assure systems stability and availability. Following vendor and Epic best practices for hardware and software configurations. Installing and managing the application deployment platforms that serve production, reporting, disaster recover, training, and non-production needs. Applying platform and Epic upgrades and updates to production and non-production components. Following vendor and Epic best practices for hardware and software configuration. Manage backups, OS system releases, troubleshoot and resolve system problems relative to Windows and Unix/Linux systems. Obtain knowledge of the EPIC systems, server, or Iris database environment. Responsible for all technical abilities and duties for either the EPIC ECSA or ECSM role. Completes infrastructure projects and technical duties assigned outside of EPIC environment. Creates and maintains documentation related to application functionality, application support, application testing, application downtime process, and application restore. Assists in development of end-user education. Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of EPIC. Provide after hours and on-call rotation for 24x7 support. Engaging in capacity planning exercises to ensure adequate system resources. Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining high customer satisfaction levels, maintaining an awareness of industry trends/changes, and creating solutions that meet customer needs. Possesses cognitive skills to provide creativity, problem solving, strategic thinking, flexibility, versatility, and teamwork. Participating in change control process for all planned application and technical activities. Responsible for creating, maintaining, monitoring and ensuring the integrity of the Epic database and backend. Administration of the Epic Iris environment by: • Start and stop Caché and Epic environments using both Epic and Caché utilities. • Maintaining and configure scripts. • Create programmer and administrative access to Epic environments. • Create additional environments for testing and/or training as needed. • Maintain security & user access. • Back up, restore, and refresh Epic environments. • Set up, configure, and monitor servers and storage. • Perform server-side releases. • Performance management. • Troubleshooting • License management

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned

Patient Facing Options

Position is Not Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

Hybrid

Scope

No Supervisory Responsibility No Budget Responsibility No Budget Responsibility

Physical Demands

Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Occasionally 1-3 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 5 lbs Pulling: Occasionally 1-3 Hours up to 5 lbs Pushing: Occasionally 1-3 Hours up to 5 lbs Reaching (Forward): Rarely less than 1 hour up to 5 lbs Reaching (Overhead): Rarely less than 1 hour up to 5 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Occasionally 1-3 Hours Talking: Frequently 3-5 Hours Walking: Occasionally 1-3 Hours Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.