Help Desk Specialist II

Job Description

Job Description

Onsite:
Travel: 0%

Join the Maverick Power Team!

At Maverick Power, we don’t just build power distribution solutions—we redefine industry standards. Recognized on the 2025 Inc. 5000 list as #16 in the U.S., #2 in Manufacturing, and #1 in Texas, we are committed to driving innovation, quality, and speed. With multiple manufacturing facilities across North Texas and Phoenix, we are expanding rapidly and looking for top talent to grow with us

If you are ready to be part of a high-energy, solutions-driven team where your work makes an impact, Maverick Power is the place for you.

What We Offer:

• Competitive Compensation + Bonus Potential!
• Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
• High-growth organization with advancement opportunities!
• Diverse, Collaborative, & Fun Work Environment!

About the Role:

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility technology infrastructure. This role bridges the gap between frontline triage and advanced system administration, ensuring high-performing system availability, security, and operational efficiency across all corporate and manufacturing locations.

The ideal candidate possesses strong technical acumen, a root-cause troubleshooting mindset, and exceptional communication skills. This individual will manage device deployment, resolve escalated technical incidents, maintain strict security protocols, and support a high-performance team culture.

Key Responsibilities:

• Serve as the Tier 2 escalation point for advanced hardware, software, and network issues submitted by frontline support or external managed service provider (MSP) partners.
• Administer user accounts, security groups, and access permissions within Active Directory and Microsoft Entra ID (Azure AD), ensuring alignment with corporate compliance and a "Zero Trust" security framework.
• Provision, configure, and deploy corporate hardware (laptops, peripherals, and mobile devices) utilizing Mobile Device Management (MDM) tools such as Microsoft Intune.
• Diagnose and resolve core networking issues (TCP/IP, DNS, DHCP, VPN configurations, and Wi-Fi connectivity) and support localized IT infrastructure, including smart conference rooms and plant-floor connectivity.
• Manage day-to-day configuration and access for enterprise cloud applications, including Microsoft 365 (Exchange, Teams, SharePoint) and related corporate platforms.
• Asset Tracking & Compliance: Maintain a comprehensive, accurate asset inventory database for all hardware and software licenses. Participate in regular internal audits to ensure physical security and software licensing compliance.
• Knowledge Management: Create, update, and maintain internal technical documentation and user-facing Knowledge Base (KB) articles to standardize IT processes and empower Tier 1 self-service.
• Cross-Functional Collaboration: Partner closely with internal IT infrastructure staff, plant managers, and facility operations to coordinate hardware setups, office space transitions, and technical onboarding.

Qualifications:

• High school diploma or equivalent required
• Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical Support Specialist role, preferably within a fast-paced corporate or manufacturing environment.
• Advanced troubleshooting knowledge of Windows 10/11 and macOS operating systems.
• Hands-on experience with Microsoft 365 Administration, Active Directory, and Microsoft Intune (or equivalent MDM platforms).
• Foundational understanding of network infrastructure and security protocols (VPNs, firewalls, and multi-factor authentication).
• A strong focus on root-cause analysis rather than temporary fixes; ability to identify patterns and systemic technical trends.
• Exceptional verbal and written communication skills, with the ability to translate complex technical concepts into accessible language for non-technical staff and leadership.
• Ability to remain calm and decisive under pressure while prioritizing tasks in accordance with established Service Level Agreements (SLAs).

Preferred Qualifications:

• Associate or bachelor’s degree in information technology, Computer Science, or a related field is highly preferred.
• CompTIA Network+/Security+, Microsoft Certified: Endpoint Administrator Associate, or ITIL 4 Foundation.

Example Deliverables

• Mechanical general arrangement drawings (plans/elevations/sections) for E-Houses, PDCs, and skids.
• Baseframe and mounting/anchoring details including anchor bolt patterns and leveling/grouting notes (as directed).
• Door/hatch/louver schedules and penetration coordination markups.
• Fabrication drawings for weldments and sheet metal components with hardware callouts and assembly notes.
• As-built drawing updates and revision packages following integration and FAT/FWT.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 35 pounds at times.

Work Environment:
May work in various settings at the Maverick Power facilities, in offices, in multiple shops, and in commercial buildings. Maintaining the same position or posture while performing tasks and sitting for prolonged periods. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

EEO/AAP Statement
We acknowledge and honor the fundamental value and dignity of all individuals. Maverick Power is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.