Airport Ambassador (Casual Call)

ATW Ambassador

The ATW Ambassador helps create a welcoming and positive experience for everyone traveling through Appleton Airport! Under the general direction of the Marketing and Brand Manager, this customer service role involves greeting travelers, answering questions, solving problems, and offering assistance as needed. ATW Ambassadors play an important part in making sure guests feel supported, informed, and comfortable during their time at the airport.

Hours: Early Morning shifts 4a-9a or 5a-10a, Weekdays and Weekends. This position is non-benefit eligible

Key Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Meet and greet customers, assist them with their needs, and strive to provide exceptional customer experience.
• Assist passengers/travelers through the airport
• Be able to keep cool and calm under duress and effectively handle complaints and difficult situations (missed or cancelled flights, delays, lost items, etc)
• Welcome visitors and provide accurate and courteous information about the Airport facilities, services and amenities
• Help accommodate airport visitors' special needs, such as providing traveler escorts or wheelchair assistance
• Provide support for special events
• Other duties as requested or assigned

Education/Certifications/Experience Requirements

• Graduate from high school or G.E.D. or equivalency
• Must be 18 years old or older
• Must be able to pass a TSA background security check and DOJ.

Required or Preferred Skills

• Excellent interpersonal and communication skills to interact effectively with a diverse range of airport visitors and staff.
• Ability to provide courteous, professional assistance and customer service in a dynamic public environment.
• Sound judgment and the ability to make decisions that balance safety, efficiency, and customer needs.
• Ability to understand and follow written and verbal instructions, manage time effectively, and work collaboratively with others.
• Willingness and availability to work a flexible schedule, which may include days, evenings, weekends, holidays, and extended hours as operational needs require.
• Capable of performing a variety of support tasks, which may include assisting with mobility devices (e.g., wheelchairs) and luggage handling, with appropriate equipment or accommodations as needed.
• Ability to perform job duties independently, with minimal direct supervision.

• Frequent walking, standing, or pushing for extended periods in indoor and outdoor airport environments.
• Occasional reaching, bending, or stooping to assist with personal belongings or equipment up to 50lbs, with accommodations available as needed.
• Ability to push mobility assistance devices, such as wheelchairs, with or without reasonable accommodation

Benefits

OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES. LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

Medical Coverage: Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

Dental Coverage: Eligible employees may choose either single, limited family, or family coverage.

Vision Coverage: Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

Life Insurance: Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

Voluntary Short-Term Disability Insurance: Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.

Long-Term Disability Insurance: All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.

Wisconsin Retirement System: Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option. The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

Deferred Compensation: Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

Flexible Spending Account Plan: The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.

Employee Assistance Program: Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.

Paid Time Off: Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.

Employee and Family Clinic: Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.

Fitness Center: Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.

Pet Insurance: Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.

Values of Excellence (Recognition Program): A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education: Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget. Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.