Customer Service Representative

JOB REQUIREMENTS: We are looking for an energetic, well organized self-starter to join a growing family-owned company doing customer support. This position is fast-paced and requires someone to work closely with their clients, ensuring orders and shipments are being processed swiftly and correctly. In this role, you can expect to be responsible for scheduling of shipments, communication with the customer, delivery tracking, and delivery confirmation. Duties and Responsibilities: Receive, prioritize, and respond timely to customer inquiries via phone and email Accurately manage inbound and outbound customer inventory Schedule shipping and receiving appointments Facilitate, analyze, and resolve customer issues Maintain inventory integrity with any transactions performed Work closely with warehouse staff to accomplish the workload, truck turn times, and troubleshoot/resolve issues Responsible for data entry and file management Provide backup support for coworkers Other tasks as assigned ***** OTHER EXPERIENCE AND QUALIFICATIONS: 3-5 years of professional customer service, logistics/transportation or call center experience Advanced level skills in order entry, email correspondence and customer relations Above average skills in Microsoft Excel A pleasant and positive attitude - with good work ethic including attendance ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: View email address on click.appcast.io Apply Online: Call For Appointment: View phone number on click.appcast.io This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.