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Concierge

Ciel Senior Living, LLC

POSITION: Concierge


REPORTS TO: Business Office Manager

FLSA: Hourly

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY:

The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

RESPONSIBILITIES:
  • Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
  • Responsible for assisting residents, family members, and guests with general requests.
  • Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
  • Answers telephones, record and channel information.
  • Displays knowledge of the services and programs and other pertinent information regarding the property.
  • Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
  • Processing incoming mail. Sort property mail and distribute mail to mailboxes.
  • Maintains reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
  • Performs clerical duties for property staff as directed by supervisor.
  • As requested, provide assistance in the dining room serving resident meals.
  • Provides support to the Community's marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.
  • Communicates any observed or suspected resident change of condition to a supervisory immediately.
  • Maintains a safe work environment for all staff, residents and guests, following established safety standards.
  • Encourages teamwork through cooperative interactions with co-workers and other departments.
  • Supports a positive and professional image through actions and dress.
  • Performs other duties consistent with the position as assigned.
Requirements

QUALIFICATIONS:
  • High school diploma or equivalent preferred.
  • Able to read, write, and understand the English language, and be able to follow written or oral instructions.
  • Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
  • Able to deal professionally with personnel, residents, family members, visitors, and the general public. • Knowledgeable of administrative practices, processes, and guidelines.
  • Experience using computer software (Microsoft)
  • Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.
PHYSICAL QUALIFICATIONS:
  • Walk/Stand - must be able to continuously walk and stand.
  • Environment Condition - must be able to perform work both inside and outside
  • Sit - sit infrequently
  • Lift - constantly 0-25 pounds
  • Carry - constantly 0-25 pounds
  • Push - constantly 0-25 pounds
  • Climb - must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available
  • Bend - must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
  • Squat - must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less.
  • Twist or rotate - must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
  • Reach- must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
  • Sensory Vision - must be able to read clearly with or without corrective lenses
  • Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.
  • Speech/Language - must have strong command of English sufficient to read and write and interpret administration information.
Vacancy posted 2 days ago
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