Treasury Client Maintenance Coordinator

U.S. Bank Treasury Management Onboarding Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Onboards new and existing customer implementations of Treasury Management payables, receivables, and other financial products to provide a smooth, seamless onboarding experience with Treasury Management products. Serves as the main point of contact between the customer representative and U.S. Bank during the implementation process via phone or email, conducts onboarding activities, performs analyses, monitors, and tracks implementation requests from point of sale to customer use. Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers' expectation. Escalates potential obstacles appropriately and communicates implementation status effectively while ensuring an efficient and timely onboarding.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five or more years of related experience

Preferred Skills/Experience

• Thorough knowledge of Treasury Management products and processes with an understanding of how customers use them
• Strong planning and organizational skills, as well as analytical and problem-solving skills
• Effective verbal and written presentation and communication skills
• Ability to work with both internal partners and external customers
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Lead the implementation of multi-product Treasury Management service requests for existing clients.
• Execute individual product setups and modifications as needed.
• Collaborate with internal partners (e.g., Sales, Product, Operations) to ensure accurate configuration and delivery of services.
• Serve as a client-facing resource during implementation, providing guidance and resolving setup-related issues.
• Coordinate project-level activities for complex implementations involving multiple stakeholders or systems.
• Maintain detailed documentation and track progress to ensure timely completion and compliance with internal standards.
• Identify and recommend process improvements to enhance implementation efficiency and client experience.

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $28.27 - $37.69