Access Center Representative - Access Services

Access Center Representative

The Access Center Representative will have good communication skills, both written and verbal, along with good active listening skills. This is an entry-level position and typical duties include, answering customer calls or completing general tasks and providing accurate, satisfactory answers or resolutions; reviewing customer accounts and providing general updates and information, and the ability to de-escalate situations, and escalate when necessary. Must be comfortable working in a fast-pace environment, with adaptability and flexibility. The Access Center Representative will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the Access Center Associate position within one year of starting position.

Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.

Required: High School diploma or equivalent. Preferred: Customer service or related experience.

This position is 100% remote, and the ideal candidate must provide:

• High speed internet access
• Dedicated, secure and safe workspace.
• Noise-free environment to take patient calls.

Why Work at UAB Medicine

We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state's first ACS-verified Level I adult trauma center and only Magnet-designated hospital along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.