Regional Manager, Facilities

Who We Are

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

The Regional Manager, Facilities help ensure that our studio locations consistently represent our brand through the most efficient use of resources. The Regional Facilities Manager has ownership over the coordination and day-to-day planning of repairs, maintenance and ongoing operations of facilities, equipment, and building systems within their designated region. The Regional Facilities Manager will report to the (Director of Facilities & Bike Operations) and coordinate with them on major renovations, department budgeting and vendor contracts. In this role, the Regional Facilities Manager will ensure all work is routed correctly and completed promptly. 

This position reports directly to the Director of Facilities & Bike Operations. 

ROLES AND RESPONSIBILITIES: 

• Own the day-to-day facilities management, proactively identify operational, maintenance, and safety related issues and driving them through resolution. 
• Complete and manage facilities work orders via CMMS software in a timely manner and in accordance with the repairs and maintenance budget for their region; Proactively identify recurring issues and recommend solutions. 
• Oversee routine maintenance and compliance deliverables for their region, anticipate upcoming needs, identify gaps, and take action before issues impact the studio. 
• Ensure the condition of our studios is a cornerstone of our success and rider experience by closely representing the SoulCycle brand and auditing quarterly visit results. 
• Track recurring issues for individual studios, identify trends and root causes and advise the Director of Facilities & Bike Operations on corrective actions. 
• Manage larger projects and studio pop ups including proposal, procurement, timeline, execution and budget management. 
• Act as a first point of contact for facilities matters in their designated region. 
• Routinely evaluate vendor performance, meet with contracted vendors to discuss work orders and onboard new vendors where savings or performance opportunities arise. 
• Partner with the Director of Facilities & Bike Operations for any contract execution. 
• Manage agendas for weekly/monthly meetings with internal and external stakeholders. 
• Ensure proper escalation of all work orders above $5,000 for approval by the Director of Facilities & Bike Operations. 
• Conduct routine, detailed on-site walkthroughs of assigned locations to ensure the location meets company and departmental standards as well as all safety guidelines. 
• Communicate with field management daily to obtain input and recommendations, anticipate their needs and identify opportunities to meet and exceed operational standards. 
• Coordinate and manage emergency, scheduled, and unscheduled repairs for HVAC, electrical, plumbing, glass & carpentry in addition to any other needed facility-related items. 
• Ensure invoices are received and processed promptly, resolving discrepancies and proactively addressing issues 
• Work alongside accounting and shared services to onboard vendors and track payment processing. 
• Act as a first point of contact for the Accounting Department on facilities related matters 
• Available to supervise work during nights and weekends as needed, requested, or required. 
• On-call 24/7 for the support and coordination of any emergency repair. 
• Expected to operate with a sense of urgency. 

Qualifications

• Experience in Facilities Management, Operations or related fields. 
• Experience utilizing ServiceChannel, Ecotrak or a similar CMMS software. 
• Data Analytics experience with the ability to use data to identify trends and opportunities to support operational decisions. 
• Demonstrated ability to manage budgets and control costs within an assigned scope. 
• Strong troubleshooting and problem-solving skills, with the ability to diagnose issues and drive them to resolution. 
• Excellent customer service and communication skills. 
• A self-motivated, proactive thinker with the ability to manage multiple tasks and prioritize workload. 
• Ability to assist in managing facilities of multiple, geographically diverse studios. 
• Thrive under pressure and short deadlines; must demonstrate a sharp eye for detail and an ability to solve complex problems under high-pressure circumstances. 
• Exhibits willingness and ability to learn, adapt, and improve the Company. 
• Able to travel to studio locations as required to ensure successful facilities management. 
• A personal passion for the SoulCycle brand and/or fitness is a plus. 

Pay Transparency: Min $70k - $80k

Additional Information

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. 

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additional Information

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