Lake Compounce Campground - Seasonal Guest Experience Lead - Lodging

Company Overview Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. Our Purpose Bringing Families Closer Together by Creating Memories Worth Repeating® Equal Opportunity Employer As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Position Title Lake Compounce Campground – Seasonal Guest Experience Lead – Lodging Roles & Responsibilities The service‑driven Guest Experience Lead (Lodging) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience. This role is essential in making a great first impression for our guests! Supervisory Duties Assist with the daily supervision of the guest experience/front desk team and any other assigned departments Lead by example, attitude, and as a representation of Lake Compounce’s core values Act as an approachable mentor and coach to all assigned hosts Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests Become knowledgeable of performing the essential duties of all assigned front desk positions and backfill these positions when needed Participate in new‑hire training activities for all assigned employees Ensure that all required meal and other breaks are being given in accordance with Connecticut law Departmental Duties Greet and interact with guests in a warm, friendly, fun, and professional manner Maintain a neat, clean, and professional appearance Utilize property management system to make reservations, check‑in and check‑out guests, process payments, maintain a cash drawer and operate office equipment Ensure a smooth check‑in and check‑out process for guests Deliver guest amenities as requested Accurately process guest payments while maintaining PCI compliance Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner Keep the front desk area clean and neat by sanitizing surfaces and office equipment Demonstrate a working knowledge of all services and facilities of the property Comply with all standard operating procedures Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis Provide guests with insightful information about other nearby parks and properties Inform guests of events and activities that may be occurring during their visit Promptly escalate any maintenance issues or emergencies to the appropriate authorities All other duties assigned by leadership Education and Experience High school diploma, GED, or equivalent preferred; equivalent work experience will also be considered 1+ year of previous hospitality or front desk experience required Language Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus. Requirements Must be at least 18 years of age to comply with Connecticut Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays Must have reliable transportation to and from work for your scheduled shift Ability to comply with all uniform policies Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Ability to portray a positive, outgoing, professional attitude Ability to handle pressure and difficult situations with poise and finesse Must possess strong written and verbal communication skills Must possess strong attention to detail and problem‑solving abilities Ability to accurately use Point of Sale (POS) and/or other cash handling equipment Ability to use office technology and equipment, such as PC, software, and copier Must be proficient in Microsoft Outlook, Excel, Word, and PowerPoint Ability to follow direction, multi‑task, and work as part of a team as well as independently Physical Requirements Ability to stand in place for long periods of time Ability to stand, walk, and remain on feet for majority of the workday Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders Ability to remain sedentary for extended periods of time, while using a computer Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds Working Conditions This role will be based in an indoor lodging setting, predominantly at the front desk Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions Subject to frequent interruptions and may need to reprioritize activities Subject to constant repetitive motion Team Member Benefits Working at Lake Compounce is about making people happy! It’s about being independent and having fun, making new friends, and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Perks & Benefits Flexible schedule Ability to cross‑train and learn unique skills across various departments Free admission to Lake Compounce and all Palace Entertainment parks on your days off Invitations to exclusive company‑sponsored employee events throughout the season Application Note We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today! #J-18808-Ljbffr Kennywood Entertainment, Inc.