Branch Operations Leader & Client Coach

Assistant Branch Manager (Position Overview) As an Assistant Branch Manager, you’ll help lead the daily operations of the branch while creating a supportive, service‑driven environment for both clients and team members. You’ll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care. Key Responsibilities Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments. Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team. Support operational tasks and ensure they are completed accurately and on time. Follow and reinforce policies and procedures to minimize risk and support strong audit results. Engage clients in proactive financial conversations using the Banner Way process and tools. Present tailored recommendations that align with each client’s financial needs and goals. Refer clients to other business partners when additional expertise is needed. Answer questions, troubleshoot client account issues, and ensure prompt resolution. Maintain an in‑depth understanding of operational processes, compliance requirements, and security standards. Serve as acting manager in the absence of the Branch Manager. Required Qualifications High School Diploma or G.E.D. (Required). Six or more years of retail banking experience (Required). Experience in a supervisory or management role leading a project, process, or team (Required). An equivalent combination of education and experience can be considered in lieu of a degree. Preferred Qualifications Extensive knowledge of retail banking products, policies, procedures, and systems. Confidence navigating complex accounts and experience with consumer and QuickStep lending. Excellent client service and relationship building, with strong communication skills in person, over the phone, and via email. Effective selling, cross‑selling, and referral abilities to support branch growth. Strong problem‑solving, negotiation, and interpretation of client financial information. Experience in a financial sales‑oriented role and enjoyment of helping clients find the right solutions. Ability to lift and move up to 25 pounds. Travel Requirements Up to 20% travel. Compensation & Benefits Targeted starting salary range (based on experience): $27,000 - $36,000. Annual incentive potential. Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life. Paid vacation time, sick time, and 11 company paid holidays. 401(k) with up to 4% match. Tuition reimbursement. Education & Certifications High School Diploma (required; an equivalent combination of education and experience may be considered). NMLS registration preferred. Equal Opportunity Employer Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. #J-18808-Ljbffr Banner Corp.