Service Call Center Representative

Express Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro! Schedule: Monday-Friday 9:30am – 6:00pm Monday-Friday 9:30-6:00pm (Wednesday off) and Saturday 7:30-4pm Training will be Monday- Friday. First 3 weeks 8-4:30pm Pay: $20/hr. DOE + Monthly Commission ($200–$300 average based on appointments scheduled) Temp-to-Hire Opportunity! Call Center Representative Join a fast-paced and customer-focused team! Position Summary: We’re looking for aCall Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians. Answer inbound calls to gather vehicle and customer information, and schedule service appointments Clearly communicate customer concerns and requests to the service team Provide accurate estimates for service time and cost Perform follow-up calls to ensure satisfaction post-service Handle customer concerns and complaints with professionalism and empathy Build positive relationships with both customers and teammates Reschedule appointments as needed during the call Required Skills and Experience Typing speed of 40+ WPM with high accuracy (45–55 WPM preferred) 1+ year of customer service or call center experience (automotive or service-related industry a plus) Strong communication and active listening skills Comfortable navigating multiple computer systems and screens simultaneously Ability to handle high call volume with professionalism and efficiency Detail-oriented with strong organizational and time management skills Ability to work independently and as part of a collaborative team Positive attitude and problem-solving mindset when dealing with customer concerns Dependable attendance and commitment to schedule requirements Team handles 3,000–4,000 appointments per month – your attention to detail and customer service skills will make a big impact! #J-18808-Ljbffr