Head Teller

Location: 800 Philadelphia Street Indiana, PA 15701 or 324 N 4th Street Indiana, PA 15701 Hours: Monday - Thursday 8:30 am - 5:00 pm Friday 8:30 am - 6:00 pm (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Duties and Responsibilities: Proves competencies in bank operations and demonstrates operational excellence by: Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis. Works directly with and supports branch leadership (manager, assistant manager, retail services supervisor). Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management Identifies customer needs and promotes the bank’s services, answers questions regarding banking matters and directs customers to other branch team members for specialized products, solutions, and services. Identifies customer needs for other services to expand the business relationship and develops new customers to increase market share and improve profitability. Provides services including processing night deposits, mail deposits and safe deposit admittance as needed. Performs duties in support of branch operations, such as monthly reports, reconcilements, and logs. Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization. Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.) Performs additional duties as required. Education: Requires a high school diploma or equivalent, plus specialized training or a two-year degree. Experience: Two to five years general and specialized experience, specifically having the knowledge to prepare balance reports. Successful completion of the retail training program required. Physical Demands: Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements. For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Salary Range: $17.50 - $30.85 #J-18808-Ljbffr