Overnight Bellperson

Job Description

Job Description

POSITION OBJECTIVE

Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, the Bellperson is responsible for being professional, friendly and helpful using the “Five Hospitality Standards” of eye contact, a smile, speak first, engage in polite conversation and use the guest’s surname.

ESSENTIAL JOB FUNCTIONS

• Greet all guests upon arrival.
• Assist guests with luggage to their rooms promptly when checking in and out.
• Promote all hotel functions and facilities.
• Inform incoming guests on the following, while assisting them to their room: storage area, restaurant hours of operation, location of vending/ice machines, concierge event of the evening, health club information, emergency procedures, equipment and exit paths.
• Once in room, provide guest information on amenities, telephone, television channels and procedure for charging item to one’s rooms, door lock and key use, etc.
• Assist guests by taking luggage to the curb to meet their transportation.
• Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
• Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants).
• Polish and clean bell carts daily.
• Submit all lost and found articles accompanied by a Lost and Found report.
• Assist guests in to automobiles or taxicab. (Keep white zone clear.)
• Check and secure guest’s luggage until departure.
• Provide other assistance to guests as necessary to ensure the highest quality of service.
• Must be able to work a flexible schedule including day/night shifts, weekends and holidays

EDUCATION/EXPERIENCE

• High school diploma or equivalent

REQUIREMENTS

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to push, pull, handle or feel objects, tools or controls.
• The employee is frequently required to talk or listen.
• The employee must have the ability to lift to 75 pounds at a time.

PHYSICAL DEMANDS

Employee will be walking in and out of the resort all day in any weather condition.