Logistics Coordinator

Job Description

Job Description

Role and Responsibilities

The Logistics Coordinator supports Safeway Trucking's New Jersey operations by coordinating shipments, tracking freight movement, and ensuring accurate and timely communication between drivers, dispatch, customers, and internal teams. This role plays a key part in keeping loads moving efficiently, maintaining accurate records, and flagging issues before they impact service.

Core Responsibilities

Shipment Coordination & Tracking

• Coordinate pickup and delivery schedules with drivers, dispatchers, and customers to ensure on-time execution of freight movements.
• Track shipments in real time and proactively communicate status updates, delays, or exceptions to relevant stakeholders.
• Enter and maintain accurate load, shipment, and delivery data in the company's TMS and related systems.
• Coordinate appointment scheduling with shippers, receivers, warehouses, and ports as needed.

Documentation & Compliance

• Maintain accurate bills of lading, delivery receipts, load confirmations, and other required shipment documentation.
• Ensure documentation and processes align with DOT, FMCSA, and company compliance standards.
• Support accurate recordkeeping for billing, accessorials, and detention/demurrage tracking.

Communication & Problem Resolution

• Serve as a point of contact for drivers and customers regarding shipment status, scheduling changes, and delivery issues.
• Escalate service failures, delays, or discrepancies to the Dispatch Manager or Transportation Manager as needed.
• Coordinate with Customer Service to resolve shipment inquiries and keep customers informed.

Process Support & Reporting

• Assist with tracking key operational metrics such as on-time performance, load counts, and service exceptions.
• Identify recurring issues or inefficiencies in scheduling and communication workflows and bring them to management's attention.
• Support the dispatch and transportation team with administrative and coordination tasks as assigned.