Customer Experience Travel Advisor

About the job Customer Experience Travel Advisor


Summary

We are currently expanding our remote team and inviting applications for a Customer Experience Travel Advisor opportunity. In this role, you'll assist clients as they explore travel ideas, organize trip details, and move confidently through the planning process from initial request to confirmation.

This position is a great fit for individuals who enjoy working with people, staying organized across multiple planning steps, and contributing to memorable travel experiences while working independently in a flexible environment. No previous travel industry background is required-training and ongoing guidance are provided.

Key Responsibilities

• Connect with clients to understand travel interests, timelines, and preferences
• Help coordinate trip components such as accommodations, transportation, and activities
• Review available options using approved supplier platforms
• Share timely updates related to confirmations and planning progress
• Respond to client questions through phone, email, and secure messaging tools
• Support adjustments or service-related requests as needed
• Maintain organized client planning records within internal systems
• Participate in onboarding sessions and team development opportunities

Qualifications

• Strong communication and customer-support skills
• Reliable organization and attention to detail
• Ability to manage responsibilities independently in a remote environment
• Comfort using online systems and communication platforms
• Previous experience in customer service, hospitality, scheduling, or administrative roles is helpful but not required
• Must be at least 18 years of age
• Applicants must be legally authorized to work within the US, UK, Mexico, Australia, Spain, or approved hiring regions

Benefits

• Fully remote role with flexible scheduling options
• Structured onboarding with continued training support
• Access to established travel planning tools and supplier partnerships
• Eligibility for performance-based incentives and recognition programs
• Supportive team environment with opportunities for advancement