Clinical Case Coordinator

Job Description

Job Description

We are seeking a detail-oriented and clinically collaborative professional to join our surgical guide dental laboratory team. This role bridges the gap between the lab bench and the clinical chair - working directly with doctors on case planning and also performing hands-on fabrication and adjustment of the surgical models and guides.

The Role

The Case Success Coordinator will play a role in the complete lifecycle of the surgical guide cases, from initial setup of the case, doctor consultation, and processing of the guides and models. This position requires both strong technical lab skills and excellent interpersonal communication.

What You'll Do

Clinical Case Coordination

• Initial setup of the surgical guide case
• Work with doctors to discuss treatment plans
• Conduct structured case review meetings with referring doctors to discuss treatment plans, implant positioning, anatomy, and guide design parameters
• Document case notes, approval records, and revision requests accurately in the case management system
• Other lab tasks as assigned

Laboratory & Technical Responsibilities

• Fabricate, adjust, and finish surgical guides and study models to case specifications
• Adjust and modify models based on doctor feedback or case design changes
• Operate and maintain lab equipment including 3D printers, model trimmers, lab motors, compressor, and suction units.
• Maintain organized inventory of lab materials, consumables, and components.
• Keep the lab environment clean along with other assigned responsibilities

What You'll Bring

Required

• A combination of education and hands-on experience
• Experience working in a dental laboratory, surgical lab, or clinical support role
• Familiarity with surgical guides, implant models, or prosthetic fabrication
• Strong interpersonal and communication skills - comfortable presenting case information to doctors
• Technical aptitude and problem-solving ability in a hands-on environment
• High attention to detail and ability to manage multiple cases simultaneously
• Proficiency with computer-based case management or CRM tools
• Ability to lift and carry items up to 50 pounds

Preferred

• Dental laboratory technician certification (CDT) or equivalent training
• Experience with implant-guided surgery workflows and CBCT planning software
• Background working with oral surgeons, periodontists, or prosthodontists
• Startup or fast-paced small team experience
• Familiarity with 3D printing and digital fabrication in a dental context

What Else to Know

• This is a full-time position; occasional extended hours or weekend work may be required to meet case deadlines
• Work is performed primarily in the laboratory, with regular off-site visits to clinical accounts for case review meetings
• Standing and fine motor work is required throughout the day
• Exposure to lab materials, resins, and moderate noise levels; PPE will be provided

Compensation & Benefits

• Comprehensive medical, dental, and vision coverage effective within 3 months of hire
• 401(k) with company match