Communication Coordinator

The Massachusetts Commission for the Blind (MCB) seeks a Communications Coordinator, a dynamic storyteller and content creator. The Communication Coordinator oversees all the agency’s communication channels, addressing the internal MCB community and the public. The Coordinator crafts the strategies, messages, and campaigns that spread our message to the world and advances MCB as the Commonwealth’s premier agency dedicated to helping individuals who are legally blind live and work independently. Under the direction of the Commissioner, the Communication Coordinator will promote MCB’s mission by developing a consistent brand messaging strategy and establishing and maintaining its online presence. MCB is a learning and participatory performance culture with an emphasis on high-performance teams, individual performance/contribution/impact, and engaging in activities to promote and support programs/regions/agencies (e.g., committee membership, internship programs, presenting at Town Halls, achieving learning and performance goals). In addition, MCB is an agency committed to diversity, equity, inclusion, and racial equity, as well as innovation, transformation, change, and creating a culture of agility, excellence, and belonging. Duties and Responsibilities (these duties are a general summary and not all-inclusive): * Develop content for internal and external communications, including but not limited to newsletters, mass emails, brochures, flyers, event invitations, speeches, scripts, surveys, annual reports, press releases, social media, and MCB's web pages. * Oversee content production management for mass.gov/MCB. * Develop a web content strategy encompassing MCB's goals and aligning with the agency's mission and brand. * Use target keywords to write search-engine copy optimized for search engines (SEO) while remaining entertaining, informative, and accessible. * Develop and institute procedures for new content by leading a cross-program and regional team to maintain and create content for internal and external sites and monitor its effectiveness over time. * Ensure a continuous quality improvement loop for all department web pages; respond to user feedback on lower-performing content and re-imagine the content's structure, flow, and quality to quantifiably improve the user experience. * Confirm the highest possible accessibility standards for screen readers and all page elements that are not visible to accessible devices. Required Qualifications: * Demonstrated experience with the principles and practices of human resource management, including behavioral techniques, planning, forecasting, organizational development, etc. * Experience with the methods used to prepare charts, graphs, tables, and general report writing. * Capacity to analyze and determine data's applicability, conclude, and make appropriate recommendations. * Experience gathering information by examining records and documents, and questioning individuals. * Ability to assemble items of information under established procedures * Adept at determining the proper format and procedure for assembling information items. * Ability to maintain accurate records. * Mastery in writing concisely, expressing thoughts clearly, and developing ideas in a logical sequence. * Ability to establish and maintain harmonious working relationships with others. * Capacity to adjust to varying or changing situations to meet emergencies or changing program requirements. * Ability to exercise sound judgment and discretion when handling confidential information. * Knowledge of the principles, practices, and techniques of supervision. Preferred Qualifications: * Minimum 3 years’ experience preferred.  * Detail-oriented and highly organized, with a strong ability to successfully multi-task and manage priorities; able to prioritize items by urgency and risk while working promptly. * A compelling writer who can draft content concisely, express thoughts clearly, and develop ideas in a logical sequence. * An ability to present complex information to various audiences (ranging from subject matter experts to the public) clearly and succinctly. * Experience in developing and implementing successful social media and communications strategies. * Outstanding communication, analytical, and interpersonal skills. Agency Mission: Massachusetts Commission for the Blind (MCB) services individuals in Massachusetts who are legally blind by providing access to employment opportunities and social rehabilitation with the goal of increasing independence and self-determination. Our MCB community consists of many partners across the Commonwealth who are committed to our shared service mission. We are grateful for the support of our stakeholders. Pre-Offer Process A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. A DA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions regarding this requisition, please contact Employment and Staffing at View phone number on click.appcast.io, option 4. For questions regarding MassCareers access and navigation please contact MassHR at View phone number on click.appcast.io. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience. II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience. III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: * Administrative Services Organization: * Commission for the Blind Title: Communication Coordinator Location: Massachusetts-Boston - 40 Broad Street Requisition ID: 260005TU