Financial Counselor

Job Overview: Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs. Able to work independently, managing a dynamic workload, while providing patients and families with outstanding customer service. Collaborates with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of hospital's financial position. Job Requirements: High School Degree or GED in General Studies Ability to operate multiple computer applications Excellent verbal and written skills Effective problem solving and critical thinking skills Basic understanding of medical insurance Medical terminology 2-3 years experience Service Access, Patient Accounting or related field 2-3 years experience Customer Service Job Responsibilities: Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs. Educates patients on coverage benefits, financial responsibility and financial assistance options. Quotes accurate prices and estimates as needed for hospital charges. Collects copayments, deductibles and outstanding balances. Assists patients in setting up payment plans. Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient. Completes assigned workqueues/reports ensuring accuracy and timeliness. Other Job-Related Information: Working Conditions: Travel- Often/Regularly Climbing - Rarely Concentrating - Consistently Continous Learning - Frequently Hearing: Conversation - Consistently Interpersonal Communication - Frequently Reading - Consistently Sitting - Frequently Standing - Frequently Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Frequently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors Serve: ALWAYS Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service Respect: ALWAYS Respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community #J-18808-Ljbffr TriHealth