IT Specialist

About this Position Anovaeon, LLC serves as a dedicated strategic partner to government and other customers, providing a range of professional services including specialized facilities, customized logistics support, and direct care services. We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities. Position Overview IT Specialist (On‑Site) provides technical support for Anovaeon personnel supporting case processing operations within an ICE short‑term residential facility. The role involves troubleshooting hardware, software, network connectivity, and user access issues while maintaining workstation functionality, operational technology, and network connectivity. The IT Specialist works closely with facility IT personnel and other technical teams to resolve issues, maintain reliable technology systems, and ensure continuity of operations. Essential Functions Networking, Hardware, & Infrastructure Support Deploy, configure, and maintain LAN, wireless networks, internet connectivity, workstations, and operational equipment throughout the facility. Install and troubleshoot network switches, wireless access points, structured cabling, printers, scanners, and other peripheral equipment. Perform basic network diagnostics (IP configuration, connectivity testing, DNS resolution) and troubleshoot workstations and network‑connected devices. Monitor network performance and elevate issues affecting operational systems, communications, or internet services. Assist with provisioning and troubleshooting of VoIP telephone systems and conferencing equipment. Replace or repair hardware components when necessary and ensure operational equipment supports processing activities. Maintain network equipment inventories, labeling standards, and documentation of network layouts and cabling infrastructure. Coordinate with ISPs, telecommunications vendors, and facility IT during installations, upgrades, and maintenance activities. Implement network security controls, including endpoint connectivity standards, wireless security, and access control requirements. Deploy and support Microsoft Intune‑managed devices and provide endpoint connectivity troubleshooting. Participate in facility start‑up activities, including workstation deployment, network infrastructure setup, and technology readiness validation. Technical Support & Troubleshooting Provide first‑line technical support by troubleshooting hardware, software, workstation, and application issues affecting operational staff. Diagnose and resolve workstation, printer, scanner, and peripheral device problems. Assist users with login issues, system access problems, and application errors. Respond to user support requests and resolve issues in a timely manner. System Access & User Support Assist personnel with system access requests, account setup, and password resets. Troubleshoot login issues, system access problems, and application errors. Help staff navigate operational systems and resolve technical usability issues. Provide guidance to users on proper use of equipment and systems. Coordination with Facility IT Coordinate with facility and government IT personnel to resolve technical issues requiring higher‑level support. Escalate technical problems affecting operational systems or network connectivity. Support coordination of system updates, equipment changes, or IT maintenance activities. Assist in implementing technical guidance provided by facility or government IT teams. Operational Continuity Support Monitor technical issues that may impact processing operations and elevate concerns as needed. Help ensure workstations, network connectivity, and equipment remain operational during shifts. Assist supervisors and operational leadership in resolving technical disruptions affecting workflow. Documentation & Issue Tracking Document technical issues, resolutions, support requests, and equipment updates. Track recurring technical issues and provide feedback to leadership regarding potential improvements. Maintain organized records of IT assets, support activities, and technical documentation. Knowledge and Skills Strong troubleshooting skills for common IT hardware and software issues. Familiarity with Windows operating systems and standard office applications. Ability to diagnose workstation and peripheral device problems. Strong customer service and user support skills. Ability to explain technical concepts clearly to non‑technical users. Strong organizational and problem‑solving skills. Ability to prioritize multiple technical support requests in operational environments. Understanding of TCP/IP networking fundamentals, DNS, DHCP, VLANs, and wireless networking concepts. Experience supporting enterprise network infrastructure, including switches, wireless access points, firewalls, and internet connectivity. Proficiency with network troubleshooting tools such as ping, traceroute, ipconfig, nslookup, and basic network monitoring utilities. Familiarity with structured cabling standards, patch panels, and network equipment installation. Experience supporting VoIP telephone systems and network‑connected devices. Knowledge of Microsoft 365, Entra ID (Azure AD), and Intune device management. Understanding of cybersecurity best practices including MFA, endpoint security, and basic access control principles. Ability to work independently in remote or field‑based operational environments with minimal supervision. Education and Experience Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field. Minimum 1–2 years of experience in IT support or help desk roles. Experience providing on‑site technical support in operational or enterprise environments. Experience troubleshooting hardware, network connectivity, and workstation issues. Requirements of Employment Employees must be U.S. citizens. Employment is contingent upon successful completion of a federal background investigation (up to Tier 4 DHS clearance), criminal history check, verification of employment and education history, and compliance with all government credentialing requirements. Drug screening is required. Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities. Work Environment On‑site in Alexandria, LA. Fast‑paced operational environment requiring attention to detail and professionalism. Physical Requirements Ability to sit at a computer workstation for extended periods while conducting data entry and interviews. Ability to stand and walk for extended periods during facility operations (up to 8‑12 hours per shift). Ability to lift, carry, and move supplies and equipment up to 50 pounds. Ability to bend, stoop, reach, and perform repetitive motions. Ability to respond quickly to emergency situations throughout the facility. Visual acuity for detailed computer work and document review. Other Duties & Information This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. About Anovaeon, LLC Anovaeon, LLC is a solutions‑driven company providing end‑to‑end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands‑on execution. Our team combines deep industry experience with data‑driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success. Anovaeon, LLC is an Equal Opportunity and Affiantative Action Employer and prohibits discrimination and harassment of any type on the basis of race, color, national origin, ancestry, sex, gender identity, religious creed, disability, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical leave, arrest record, and any other characteristic protected by federal, state or local law. We prohibit the employment of domestic or foreign nationals unless they have been properly authorised and possess a license to work in the United States. Pay Range 30 USD per hour (Louisiana Airpark) #J-18808-Ljbffr