Dispatcher

Job Description

Job Description

Title: Emergency Dispatcher

Department: University City Police Department

The City of University City is seeking an individual to join our team of 911 Emergency Dispatchers. This position is responsible for dispatching emergency responders such as police, fire and ambulance, to locations throughout University City and surrounding area.

Job Identification/Position Summary

This is specialized work in receiving and dispatching messages in the Police, Fire, and Ambulance Communications Center. Work involves responsibility for operating two-way radios, computer systems, receiving phone calls, and performing related clerical tasks. This position requires fast, efficient and accurate receiving, dispatching and processing of calls and messages to and from Police and Fire Personnel, and other City personnel as required. Calls and messages include routine reports, requests for information and those requiring emergency actions by Police and/or Fire personnel. All work performed in accordance with established rules and regulations.

Essential Functions

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Dispatches Police Officer to emergencies and other assignments.
• Dispatches Fire Department apparatus and personnel.
• Relays information to other Police and Fire agencies; sends and receives computer messages.
• Monitors various radio frequencies.
• Maintains records as required.
• Performs related work as required.
• No criminal history.
• Minimum of age eighteen.
• Good oral and written communications.
• Ability to type at least twenty-five (25) words per minute.
• Ability to keep records and perform miscellaneous routine clerical work. Ability to work various shifts and assignments.
• Ability to understand and follow written and oral instructions.
• Ability to successfully go through and pass the pre-hiring process.

Skills, Knowledge, and Experience Preferred but Not Required

• REJIS and LE WEB.
• Considerable knowledge of radio transmission procedures.
• Education beyond high school diploma.
• Knowledge of Federal Communication Commission rules and regulations governing operation of radio-telephone transmitting and receiving systems.
• Knowledge of Police and Fire organization, operation and codes.
• Considerable knowledge of radio transmission procedures.
• Knowledge of Federal Communication Commission rules and regulations governing operation of radio-telephone transmitting and receiving systems.
• Knowledge of Police and Fire organization, operation and codes.

Attributes

• Possess integrity
• Ability to maintain confidentiality.
• Ability to act quickly and correctly in an emergency.
• Ability to be tactful and courteous with the public and City employees in all situations.
• Ability to multi-task in a fast-paced demanding environment.
• Good moral character.
• Team player.

Education

• Graduation from high school or the equivalent.

Physical and Environmental Conditions

• Sitting, computer typing, radio transmitting, and answering telephone calls in closed environment for long periods of time.

Equipment Used to Perform Job

• Computers, telephones, printers, copiers.

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