Business System Analyst

Business System Analyst

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Ashley Furniture Industries is seeking a Business System Analyst to support our Strategic Sales organization. This role is responsible for gathering and documenting business requirements, testing new systems and enhancements, and serving as the subject matter expert for technologies and applications supporting the Wholesale Sales organization.

The Business System Analyst partners closely with Information Technology and cross-functional business teams to ensure technology solutions align with business objectives and deliver measurable value. This individual serves as the bridge between business stakeholders and technical teams, translating business needs into clear, actionable requirements while driving process improvements and supporting strategic initiatives.

Key Responsibilities

• Gather, document, and prioritize business requirements from sales stakeholders.
• Develop detailed business requirements documentation to support system development and enhancements.
• Translate business needs into functional requirements and user stories.
• Facilitate communication between business stakeholders and technical teams.

• Test new systems, applications, features, and enhancements prior to deployment.
• Validate that business and technical requirements have been met.
• Identify, document, and escalate system issues and defects.
• Support user acceptance testing and implementation activities.

• Serve as the Subject Matter Expert (SME) for assigned sales technologies and applications.
• Provide guidance, troubleshooting, and support to users across the Wholesale Sales organization.
• Monitor system performance and identify opportunities for process improvement.
• Assist with training and adoption of new technologies and system capabilities.

• Partner with IT teams to align on project priorities and development efforts.
• Act as a liaison between Sales, Operations, and Technical teams.
• Collaborate across departments to gather information, resolve issues, and improve business processes.
• Support strategic projects and continuous improvement initiatives.

• Perform ad hoc reporting and data analysis in support of leadership.
• Identify trends, risks, and opportunities within systems and business processes.
• Develop recommendations that improve efficiency, user experience, and business outcomes.
• Support management with special projects and business initiatives.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Mathematics, Economics, Statistics, or a related field.

• Experience in business analysis, systems analysis, data analysis, or a related discipline.
• Experience gathering and documenting business requirements.
• Experience testing software applications and validating system requirements preferred.

• Strong analytical and problem-solving skills.
• Ability to gather, document, and communicate business requirements effectively.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office applications including Excel, Word, and Outlook.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Strong time management and prioritization skills.
• Ability to maintain confidentiality and professionalism.
• Understanding of continuous improvement principles and methodologies.
• Ability to identify issues and recommend process improvements.
• Ability to perform effectively in a fast-paced business environment.

Travel & Schedule Expectations

• Occasional domestic travel to Ashley facilities, retail locations, customer sites, and training events.
• Flexibility to work additional hours as business needs require.

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral, or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.