Support Engineer

We believe in open-minded collaboration and respect for out-of-the-box thinking, and we foster that by choosing our team members carefully. If you're interested in learning more about hiring or joining our team, reach out and get to know us. Open Positions Solutions Engineer (Full Stack) Solid core HTML/CSS/JS skills Enterprise-level experience with one or more software frameworks Experience building web applications from concept to completion Primary Responsibilities Engineer applications, including mobile applications built on hybrid technology Rapid prototyping of solutions using digital prototyping tools Maintaining documentation and work tickets Coordinating with our systems team for CI/CD, containerization and release management Ideal Skills & Experience Application and API functionality (e.g. Java/Spring, Node.JS, GO, Ruby On Rails) Relational and document databases (e.g. MySql, MongoDB) Third-party services and APIs (Twilio, Slack, Serverless) Hybrid mobile technologies (e.g. Ionic, Cordova or Expo) We are looking for Systems Engineers with demonstrated abilities, passion and a desire to always be improving through new technical challenges. The ideal candidate will have experience designing and deploying infrastructure solutions (DevOps) for engineering teams, and a natural curiosity for technical process improvement. Foundational Requirements 3+ years of experience managing enterprise technology systems Experience using code to standardize the provisioning of IT/Infrastructure services (IaC) Experience with one or more major cloud provider (specifically AWS, Azure or GCP) Primary Responsibilities Provide dynamic troubleshooting and support of the systems needed to support the OSA Engineering crew Design, implement, and maintain a library of cloud deployment solutions Coordinate monitoring and availability of cloud infrastructure Ideal Skills & Experience Linux-based infrastructure server infrastructure Open-source web, application, and database technologies Configuration and management of DevOps tools We are looking for Support Engineers with demonstrated abilities, passion, and desire to support a range of managed technology solutions for our customers. The ideal candidate will have both system administration and front-line customer service experience, with efficient and effective skills in documenting from request to resolution. 3+ years of customer support, sales or technology experience Exceptional interpersonal skills, with a focus on troubleshooting and resolving technical issues Exceptional written and verbal communication skills Ability to work well under pressure in a fast-paced environment Strong analytical skills with the ability to multitask Primary Responsibilities Front line triage and resolution of both user and server endpoint support needs Support of common business software like Microsoft 365, Google Workplace Monitoring and support of cloud infrastructure in AWS, Azure and GCP Production and maintenance of technical documentation and support procedures Document work via a proprietary ticketing system Remote support of computer hardware, software, network and servers Research issues to resolve technical problems Work as a team to resolve customer issues Ideal Skills & Experience Ticket management and workflow automation systems Proficient in Mac, iOS, Android, Windows, Chrome OS and Linux OS environments IT security and compliance frameworks (e.g. HIPAA, SOC2, GDPR, ISO, PCI) On-premise and cloud IT infrastructure including network and server technologies Experience implementing and/or supporting Device Management solutions Strong knowledge and support of Backup and Anti-Virus solutions Competitive Salary, Health Care Plan, Retirement Plan, Unlimited Paid Time Off, Family Leave, Training & Certification Allowance, Wellness Program, Casual and Flexible Working Environment About OSA OSA Technology Partners is a software engineering and IT managed services provider headquartered in Columbus, Ohio. We are technology architects with an eye for opportunity. We implement technology to solve operational challenges, enabling teams to run leaner, be more innovative, and outperform the competition. Our customers are non-profit organizations, government agencies and businesses with teams of one to 5,000 employees. OSA leadership has a combined 40+ years of software engineering and technology industry experience. #J-18808-Ljbffr Osa