Medical Assistant Lead, Primary Care

Medical Assistant Lead

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion.

We're seeking a Medical Assistant Lead who is: hands-on, with a focus on optimizing daily clinical operations/workflows, strengthening team cohesion, and onboarding new team members. Excited to partner closely with both the Practice Manager and Clinical Practice Team Lead taking ownership of day-to-day Medical Assistant team operations. A go-to resource and leader for the Medical Assistant team, supporting engagement, accountability, and career ladder growth. Motivated by mentoring and coaching every member of the clinical team to work up to their job scope and top of their certification.

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Essential functions include assisting in complex office-based procedures and providing clinical oversight for quality control programs. Provide leadership to the medical assisting team, including training, mentoring, and performance guidance. Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources. Foster a positive and collaborative team environment, promoting teamwork and professional growth. Coordinate patient flow, ensuring timely and efficient delivery of care. Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination. Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team. Assists with competency assessment for other MAs and provides input on performance evaluations.

Qualifications include a high school diploma or equivalent required, certified medical assistant required, basic life support [BLS certification] preferred, and experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required.

Preferred: primary care experience, leadership experience. Remote type: Onsite. Work location: 414 Haverhill St. Scheduled weekly hours: 40. Employee type: Regular. Work shift: Day (United States of America). Pay range: $19.37 - $27.71/Hourly. Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.