Clinical Care Transition Specialist / Registered Nurse - Springfield/Worcester, MA

Job Description Summary The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. They also proactively build strong relationships with referral sources and partner with Account Managers to grow referral rates and achieve sales goals. Job Responsibilities Proactively maintain and grow relationships with referral sources to increase sales and patient starts. Serve as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources. Interact with area service providers daily to sell Option Care services that could assist in the care for discharging patients. Conduct assessment of patients selected by the hospital to ensure patients are viable candidates for alternative site care. Use sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care. Provide hands‑on, in‑person education to patients and their caregivers with the goal of timely discharge and therapy independence. Effectively communicate with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan. Collect, review and complete pre‑admission information and secure related sign‑offs. Partner with Account Manager and Regional Sales Director to create and execute area business and growth plan. Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care. Partner with Account Manager and marketing staff to deliver educational and promotional programs to patients/caregivers and referral sources. Review patient’s medical record to obtain pertinent medical history and primary/secondary insurance payor information and communicate this to patient registration department. Initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS. Participate in any data collection required for therapy start and patient tracking process. Facilitate transfer of orders via phone, fax, and e‑prescribing. Maintain confidentiality of patient and proprietary information and observe legal guidelines for safeguarding confidentiality of patient and proprietary Option Care information. Provide oversight and input to providers regarding the patient and proper assessment and treatment process and transition to home care. Serve as a point of contact, coordination, and communication with other providers. Make arrangements for any special medical supplies or appliances to be available. Basic Education and Experience Requirements Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry. Basic Qualifications Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors. Experience applying knowledge of standard practices for all services offered and current relevant and applicable standards (i.e. ACHC, URAC standards). Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction. Basic PC skills: competent use of internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint. Experience identifying operational issues and recommending and implementing strategies to resolve and improve processes. Access to a reliable means of transportation enabling travel to care facilities, home visits and multiple hospitals. Reliable vehicle requires a valid driver’s license and proof of insurance. Able to plan, organize and make presentations. Travel Requirements Travels to and from partnership facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals, and provide live education and training support to patients/caregivers and referral sources. Preferred Qualifications Hands‑on home or alternate site infusion or discharge planning experience. Experience growing service provider partnerships. State pay transparency laws: full range for the position is below. Compensation Salary to be determined by applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range: $82,574.27 – $137,601.27 Benefits Medical, Dental, & Vision Insurance Paid Time off Bonding Time Off 401K Retirement Savings Plan with Company Match HSA Company Match Flexible Spending Accounts Tuition Reimbursement myFlexPay Family Support Mental Health Services Company Paid Life Insurance Award/Recognition Programs Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. #J-18808-Ljbffr